I took out a seven-year premier extended Good Sam warranty on my new motorhome in August of 2015, and sold this same unit in May of this year. I also filled out the dealership's 'Request for Refund' form, and submitted it to them at that time. It's now nearing the beginning of August, and I CANNOT get anyone at that dealership -- one of the largest in the western states -- to even answer my calls or emails, and I have full documentation for my actions. Every time I call, I do get a live operator, but I end up in someone's voicemail box, and in spite of courteous, detailed messages, I'm never called back.If I'd have had any idea that a Good Sam dealership (which they brag about) would treat a customer this way, I would have kept my nearly $6000.00.I realize that the policy is through the dealership, but YOUR name is on it, Good Sam, and I expect more. What can you do to help resolve this, because there's more at stake here, too. I also carry your Roadside Assistance, and Travel Assist.Awaiting an answer.

Name the dealership. You are bashing GS and protecting the dealership that has wronged you. :S

Hello Badlands,Thank you for contact Good Sam. I apologize for the experience you are having with the refund of the warranty. Please provide your contact number and the location you are referring to in a private message.Thank you,EllaGood Sam Care Team

Be sure to come back and tell us how it goes. Even if you find this thread deleted.

Ella, I sent a private email to the Good Sam Care Team, in your name. The dealership and their number is listed in it, along with all of my contact info and contract number.Thank you.

Thank you Badlands, I received the message. I have forwarded your information to the proper team for review and follow up.Have a good day.Thank you,EllaGood Sam Care Team

Cannot Secure Refund on Cancelled Policy | Good Sam Community

Badlands
Explorer
Aug 07, 2017
Fifteen days since Ella and the Good Sam team came to my assistance (see start of thread), and still, no refund check. 71 days, as of today, since I contacted the dealership, in writing, cancelling my extended warranty policy due to sale of that motorhome.

It was explained that "the refund check will take a few days, but it's being expedited", and there were apologies made for the dealership.

I hope that every reader here, and the Good Sam team in Denver, can feel my level of frustration. Two weeks and counting is NOT expediting the matter.
Badlands
Explorer
Aug 10, 2017
Although a reader above suggests I name the dealership, and that I was 'bashing Good Sam', a re-read of my complaint clearly shows I am turning to Good Sam for help. If I wanted to bash, I would be using names.

Secondly, in conversations yesterday with the dealership (yes, I was finally able to get their finance manager to answer my call), he told me that his hands were tied. He says that he has not heard anything back from whoever represents Good Sam in the handling of this insurance, and he is contacting them again today. As we all know, Good Sam isn't an insurance company, any more than AARP is for the policies that carry their name and endorsements. However, if my name was represented at the top of the policy -- any policy -- I would want those I'd entrusted that name to too be doing the right thing with their customers.
Good_Sam_Care_T
Explorer
Aug 10, 2017
Badlands,
Thank you for providing an update and I am sorry you have not received your refund check. I have updated your case and requested a status on the refund.

Thanks,
Stacy
Good Sam Care Team
DownTheAvenue
Explorer
Aug 10, 2017
My prediction: There will be no refund check until after Thanksgiving and much more action by the OP! This is a classic example of delaying until the customer gives up, and then they keep the money. The dealership is playing the game, too. Why else would they not return phone calls?
Badlands
Explorer
Aug 10, 2017
Thank you, Stacy.
Good_Sam_Care_T
Explorer
Aug 10, 2017
Badlands,
You are welcome. Please let me know if you need further assistance.

Thanks,
Stacy
Good Sam Care Team
Badlands
Explorer
Aug 10, 2017
Stacy, since you, Ella, and other members of Good Sam have served as a liaison with my rebate problem, I think this thread has run its course, and you can close it at any time. Thank you for elevating the issue on my behalf. To anyone still curious, not only is there a second party involved with obtaining the rebate, but a third party, as well, and that does NOT include the dealership, which is a 4th level. Once my check is in hand, and deposited, I will report back to this forum. However, at this time, I still have no answer as to when. That being the case, I trust that Stacy and Ella will stay atop this, behind the scenes, until I have satisfactory resolution.
Thank you.
Good_Sam_Care_T
Explorer
Aug 29, 2017
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

Forum Discussion

Cannot Secure Refund on Cancelled Policy

About Customer Support

Related Content

Generator Camp Security

Generator Security

Norton Security

Securing generator while running

Insurance Cancelled