So, in todays mail I received my 'Good for one nights Camping' Certificate back, and a letter saying the campground was not a Good Sam CG. That ridiculous 5-inch thick book I have to haul around has the park listed in it. When I double checked online, it was listed, the park had more Good Sam 'stuff' hanging all over than was normal. I did get my discount at the park, and even a free night because there was an error in the reservations, and they needed to ask us to move to another site. (they were so upset about it, I couldn't get mad).So, I decided to go back online to see about this park, and now it is not listed! Huh? They did send the certificate back to be used at another park at least.But this is what concerns me. In the 4 months we have been a GSM, I am getting a sense of serious disconnect in the whole Camping World organization. I have encountered service issues that I would have terminated people over in my career, and just a lack of caring.More disconnect: In todays mail as well, was a packet selling me on/trying to get me to join GS Roadside, GS Warranty, Travel Assist. I ALREADY HAVE THESE SERVICES! GS is wasting monies sending this advertising stuff to members that already have the services. Nothing in this is geared towards extension of services - it's all about getting new members signed up.So I have my certifiacte back to re-use, so I guess I will give it another try. Thaks for letting me vent...lol

paulsang wrote:So, in todays mail I received my 'Good for one nights Camping' Certificate back, and a letter saying the campground was not a Good Sam CG. ((snip))I did get my discount at the park, and even a free night because there was an error in the reservations(snip) So I have my certificate back to re-use, so I guess I will give it another try. Thanks for letting me vent...lol :h

Hello paulsang,Thank you for your Post. If you wouldn't mind sending me a PM with the Park information so I can check into that issue for you. Also I have set your account to not send additional advertising mail as well. Please allow up to 4 weeks for that to stop as some mail is prepared in advance of it being sent. Wes RobinsonMarcus' Rapid Response Teamgoodsamcs@goodsamfamily.com

Question: why did you get a good Sam discount if they aren't a good Sam park?

wbwood wrote:Question: why did you get a good Sam discount if they aren't a good Sam park?Any park can offer any discount they want. No different than taking Home Depot's ad into Lowes and getting that sale price. As for the park displaying Good Sam logos and not being a Good Sam park, the Good Sam enforcement arm isn't exactly as strong as Tony Soprano's crew. I doubt they could even give them a noticeable slap on the wrist if they actually tried to punish a park for claiming to still be a Good Sam Park after they dropped the marketing affiliation.

Good Sam Park after they dropped the marketing affiliation. Last 2 years full timing I have come across a lot of CG's sporting the logo and after you pull in they wait until they've swiped your card that they regretfully hate to tell you that they no longer are a Good Sam CG. Wonder why so many long time GS CG's are dropping their GS affiliation?

Certificate not honored by Good Sam. | Good Sam Community

Francesca_Knowl
Explorer
Aug 13, 2013
Roman Duck wrote:
Another newbie question. We;ve been members in GSC this time for about 4 to 5 years.We've been registered on the GS web site for only a year or so. When do we get to lose our newbie standing?

If you're asking about the "member" status in your Avatar, it looks like you just went from "new" member to "full" with your 51st post. After 100 posts, you'll be a "senior"!:)
Roman_Duck
Explorer
Aug 13, 2013
Another newbie question. We;ve been members in GSC this time for about 4 to 5 years.We've been registered on the GS web site for only a year or so. When do we get to lose our newbie standing?
Roman_Duck
Explorer
Aug 13, 2013
Each time for the last 3 months or so We go to the local CW,and when we checkout we're asked if we would like to renew our GS membership.(It's due to expire in sept.) So on our last visit I'm asked again and since we're close to the renewal date I decided to renew.I opted for a 2 year renewal.So we're given a certificate for 1 nite of free camping.
Now with that said my questions are:
1) why don't they give out 1 certififcate for each year we renew for?
1 year renewal equals 1 cert. 2 yr. renewal should be 2 cert.(you only will receive 1). The smarter choice eveidently is, renew for 1 yr. at a time.
2) when we received our cert. the check out person never mentions that the cert. is good for GS parks only, and they refrence it, as a night of free camping; what GS park can you rent a site for only 25.00 ?
Ron8877
Explorer
Aug 08, 2013
Just to show how things get messed up. We manage a campground here in Branson. Last year we managed the same campground for the receivership after it got foreclosed. At that time coast to coast was notified that we would no longer be a coast to coast park. That is fine. We left here in April when the campground closed. Then it got sold and the new owner got us to come back and manage the campground for them. The campground reopened with the new owners on the forth of July. We still are not a coast to coast park. Tonight we got back from dinner and there was a motorhome parked in front of the office. They had made a reservation on line with coast to coast to stay in our park for a week. Not only are we not a coast to coast park but these people never heard back from coast to coast that we weren't part of their system nor did they let us know that these people were coming in. It worked out but not with coast to coast.
RAS43
Explorer III
Aug 05, 2013
Just want to share a good report. I renewed around the first of the year and got the certificate. Camped at a GS park over the Fourth of July week, got the GS discount (Actually they gave us a bigger discount as the week was slow for them). Sent the certificate and required receipt in upon our return and got the check today. Good service GS.
TinyoneRV
Explorer
Aug 05, 2013
July 8 to August 5 is four weeks, not five.
NurseBetty
Explorer
Aug 03, 2013
I had a similar experience; Good Sam park listed in the directory, the campground had it listed on their website and even had a large ad in the TL directory with the big red circle and all, even got the discount...but when I went to claim my free night of camping coupon, Good Sam sent it back saying the campground is not a Good Sam park and refused to honor it.
janedoe4955
Explorer
Jul 27, 2013
Just a short note to show my appreciation for the quick response from Wes Robinson regarding my last post. He took care of the issue and offered a current merchandise certificate to replace the outdated one. I think the Good Sam Customer Care Team is top-notch!
Thanks again Wes,
Jill
Good_Sam_Care_T
Explorer
Jul 25, 2013
janedoe4955 wrote:
My message below was sent twice in the past 2 weeks via private message to "Good Sam Care Team". Since I haven't had any response and have read the forum posts on this topic, I thought this might be the venue to get some response from "Marcus' Rapid Response Team".

Hi there,
I had some problems getting reimbursed when I submitted the $25 free night camping reimbursement certificates that were given me when I renewed my GS membership for 3 years. When I called on 6/5, Rich made a nice gesture to make up for the problems by sending a Camping World Merchandise Certificate. When he told me the expiration date (9/30/13) I said I was a volunteer at a State Park in eastern Idaho, can't leave until Oct. 7, and won't be anywhere near a CW until I return to Arizona toward the end of October. I respectfully requested that he extend the expiration for just a few weeks so I can use it. He couldn't, and said just give it away for good will to someone. Giving it to someone else doesn't really make make up for MY inconvenience, does it. Also, the certificate has a typed "issue date" of 3/19/13 which is 3 months before I actually talked to him, so I'm not sure what that's about.
I appreciate the attempt to do something nice, and don't want to be picky, but is there any way you could extend this expiration for just 6 weeks or so?...11/15 or 11/30?
Please let me know if you need more details or numbers from the certificate, etc. or if you need a scanned copy emailed.
I thank you very much for your time.
Jill (sent w/last name and GS #)

Hello Jill,

Thank you for your post. First allow me to apologize for the lack of response to your e-mails. I will look into why those weren't responed too. Also if you can please send me a private message with your Membership Information and Address so we can take care of this issue for right away.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
paulsang
Explorer
Jul 24, 2013
janedoe4955 wrote:
My message below was sent twice in the past 2 weeks via private message to "Good Sam Care Team". Since I haven't had any response and have read the forum posts on this topic, I thought this might be the venue to get some response from "Marcus' Rapid Response Team".

Hi there,
I had some problems getting reimbursed when I submitted the $25 free night camping reimbursement certificates that were given me when I renewed my GS membership for 3 years. When I called on 6/5, Rich made a nice gesture to make up for the problems by sending a Camping World Merchandise Certificate. When he told me the expiration date (9/30/13) I said I was a volunteer at a State Park in eastern Idaho, can't leave until Oct. 7, and won't be anywhere near a CW until I return to Arizona toward the end of October. I respectfully requested that he extend the expiration for just a few weeks so I can use it. He couldn't, and said just give it away for good will to someone. Giving it to someone else doesn't really make make up for MY inconvenience, does it. Also, the certificate has a typed "issue date" of 3/19/13 which is 3 months before I actually talked to him, so I'm not sure what that's about.
I appreciate the attempt to do something nice, and don't want to be picky, but is there any way you could extend this expiration for just 6 weeks or so?...11/15 or 11/30?
Please let me know if you need more details or numbers from the certificate, etc. or if you need a scanned copy emailed.
I thank you very much for your time.
Jill (sent w/last name and GS #)

Good luck.