Charge for mounting tire to rim
If a tire store charges $35 to mount a tire to a rim why does Good Sam Roadservice charge $130 if you already have a tire and do not purchase one at time of blowout?
Forum Discussion
Puddles wrote:jpprv wrote:
Good Sam Care Team:
What you have stated is NOT how it was relayed to me. The gentleman on the phone plainly said there was a $130 charge for mounting the tire to the rim and he needed a credit card # to do that. Everyone seems to have different answers to same questions. I think that is where the confusion comes in. Explain what is being charged and exactly for what! All of your reps need the SAME training because I get different answers. Again, I have questions with no answers.
X2
jpprv,
We completely understand your situation. Adam M. sent over a claim to our roadside assistance coordinators about the actual charge, not authorization, for $130 to your credit card. They should be in touch with you this week to look into the issue.
The post I made about the $130 authorization was to clear up why dispatch may need to do that with your card up front before services are completed. Adam and I both understood you were acutally charged the $130 and have our roadside team looking into it.
Jpprv, if you do not hear from a GSRA coordinator by 6/24, call into member services available 24/7 at 1-800-234-3450 on 6/25.
I hope this clears everything up better,
S. Wilmes
Marcus' Rapid Response Team
