Closing posts vs Addressing the Problems
I am sure it has occurred to more than a few of us Good Sam Club Members and Road Service members that GSE is squandering an opportunity here to address what are obviously ongoing systemic problems wi...
Forum Discussion
I was not talking about GSE responding to INDIVIDUAL complaints on the open forum where privacy concerns are a real issue.
I was talking about, and I think a careful reading of my post shows this, a dialog about the larger issues, the systemic ones and how the corporation is handling them and using the forum as a tool to address what seems to concern so many customers.
Keep in mind that for every customer that posts here or another site with a problem there are probably hundreds that have the same problem that just give up and go away.
I just feel they are missing a real opportunity to turn this to their advantage through some real interaction and dialog.
KCharles wrote: "I think they have a few more happy customers then complainers. Not all but some of the problems complained about are self inflicted. Not many companies have an open forum where you can speak up like this one.
As I have pointed out many times they have this site because it is in their best interests. It keeps these complaints "in the family" so to speak and off of the wider web where they would get much more attention. This forum is NOT some kind of great gift to the customers as some would think. It is GSE's way to get problems and kill them before they reach a wider audience.
Other companies also don't have the overarching umbrella of the Good Sam Club, Camping World and RV.net. Lack of a forum by other companies in no way has anything to do with how well they handle their customers complaints.
I was talking about, and I think a careful reading of my post shows this, a dialog about the larger issues, the systemic ones and how the corporation is handling them and using the forum as a tool to address what seems to concern so many customers.
Keep in mind that for every customer that posts here or another site with a problem there are probably hundreds that have the same problem that just give up and go away.
I just feel they are missing a real opportunity to turn this to their advantage through some real interaction and dialog.
KCharles wrote: "I think they have a few more happy customers then complainers. Not all but some of the problems complained about are self inflicted. Not many companies have an open forum where you can speak up like this one.
As I have pointed out many times they have this site because it is in their best interests. It keeps these complaints "in the family" so to speak and off of the wider web where they would get much more attention. This forum is NOT some kind of great gift to the customers as some would think. It is GSE's way to get problems and kill them before they reach a wider audience.
Other companies also don't have the overarching umbrella of the Good Sam Club, Camping World and RV.net. Lack of a forum by other companies in no way has anything to do with how well they handle their customers complaints.
