Closing posts vs Addressing the Problems
I am sure it has occurred to more than a few of us Good Sam Club Members and Road Service members that GSE is squandering an opportunity here to address what are obviously ongoing systemic problems wi...
Forum Discussion
I agree with delwhjr also. Depending on how the problem is resolved, there could be potential litigation also - so not posting on here is prudent.
I have not seen any condescending responses from team members, they just address the OP and take it offline.
And, from Personnel experience, there is no "gag order" put on people to not come back and respond. Most folks with complaints are one-time posters who only came here because of their situation. I think most regular members who had have problems, come back and provide closure (I know I did).
With all that, i'd like to see an announcement here if/when a posted problem results in a policy change by CW. It would be nice to see that there is a greater effect to providing this forum in the way the company does business - maybe others would follow suit.
As it stands now, we never hear of any company policy changes. So, either they've never happened or the company doesn't share them.
I have not seen any condescending responses from team members, they just address the OP and take it offline.
And, from Personnel experience, there is no "gag order" put on people to not come back and respond. Most folks with complaints are one-time posters who only came here because of their situation. I think most regular members who had have problems, come back and provide closure (I know I did).
With all that, i'd like to see an announcement here if/when a posted problem results in a policy change by CW. It would be nice to see that there is a greater effect to providing this forum in the way the company does business - maybe others would follow suit.
As it stands now, we never hear of any company policy changes. So, either they've never happened or the company doesn't share them.
