Closing posts vs Addressing the Problems

fulltimedaniel wrote:

As I have pointed out many times they have this site because it is in their best interests. It keeps these complaints "in the family" so to speak and off of the wider web where they would get much more attention. This forum is NOT some kind of great gift to the customers as some would think. It is GSE's way to get problems and kill them before they reach a wider audience.

Other companies also don't have the overarching umbrella of the Good Sam Club, Camping World and RV.net. Lack of a forum by other companies in no way has anything to do with how well they handle their customers complaints.

I agree with you that this forum is beneficial to the company in keeping complaints "inhouse", however, I also think that most people are simply venting when they post their problems and lot actually expecting to find resolution.

And that GS does have people monitor, respond to, and help resolve those issues is a positive step for both parties.

As for having "discussions" about the way the company does business on this forum, that's not really going to be productive and will create more issues within the company.

Would you open your business' policy discussions to an entire town? Do you really think it would end happily for anyone?

Heck, we can't even agree on what type of toilet paper to use in an RV.

I think if someone believes they have the ability to make this (or any) company better, they should join the company and do it from the inside out. But I don't think a company should have to bring it's policy making process to the public so people can tell them how to do their jobs. If they don't do it well, they'll lose business.