Closing posts vs Addressing the Problems

happycamper002 wrote:

fulltimedaniel wrote:
. . . In addition to responding to a particular members problem why not take the opportunity for some real communication with the broader membership that posts here about the obvious problems we all see and experience.
Take the opportunity to admit the problems, outline the company's efforts to resolve them and to give a peek into future efforts to avoid some of these problems that come up here all the time.. . but the reality is a bit difficult to deal with at times.

I agree with FTD.

The specificity of answers being sought is not the (BIG) issue...it's the way the problem is being handled. If a question is raised by a member sounds unfit for other members to read, just hit the DELETE button and be done with it. How can one expect to get to the bottom if the person is greeted with unfriendly remarks and abuse.

It doesn't take a long membership (I've only been here a few months) to grasp the culture. . . most of the posts are "old wives tales" and then followed by more old wives tales. (forgive the expression)

More often than not, problems cited by members are often besieged laughed at, accompanied with sarcasm when no discernible answers to be had.

I think that this systemic misdeeds are localized. . . not reflecting the culture that Marcus had envisioned

If this however doesn't improve, I'm afraid it could spread across the board. A lot of these members do patronize the business that's why they are here.

When CAMPING WORLD (CWH) filed for IPO last quarter it looked promising but it is slowly hitting the bumps.

Stocks are down 9 percent which is a big dip
The last time I checked this morning it was down to 32.00

Of course as policy says: If you don't like it here go look for another site. But I wonder if that's exactly what Marcus had in mind.

I think one must separate the posters of this forum with the "team members" who respond to GS complaints.

Yes, posters DO respond sarcastically, negatively, etc., to complaint posts. That is true on any forum. But GS doesn't control how we respond - they can only react to it (by deleting, closing, etc.).

But that is NOT because of how GS runs their business. Every forum that is run by a company as an opportunity to bring in new customers by providing a place for people to interact has these same issues. People have opinions and people will share their opinions. That's what a forum is and there's no way to change that other than to shut it down.