Closing posts vs Addressing the Problems
I am sure it has occurred to more than a few of us Good Sam Club Members and Road Service members that GSE is squandering an opportunity here to address what are obviously ongoing systemic problems wi...
Forum Discussion
Walaby wrote:
I agree at a top level that CW/Good Sam Club are missing an opportunity to address broad concerns that appear to be fairly common. I would not want them to address publicly, specific resolutions, but an overall 'State of the Consumer' type of address and how they are addressing real or perceived issues, such as customer service at CW outlets, would be a good thing.
I suspect the CW/GS employees that are monitoring this site are not empowered, nor aware, of what the corporation is doing or not doing, and as such, really can't do any more than what they are doing. Take it off line, try to address the concern and move on.
Mike
You are one of the few that got what I was getting at and didnt get hung up on the issue of individual complaints.
