Closing posts vs Addressing the Problems
I am sure it has occurred to more than a few of us Good Sam Club Members and Road Service members that GSE is squandering an opportunity here to address what are obviously ongoing systemic problems wi...
Forum Discussion
Well here is an example of what I meant when I started this thread:
Lets say the new dawn has happened and GSE in it's ultimate wisdom has taken on board some version of my idea. This is what it MIGHT look like in print on the forum: (do NOT take this literally it is simply an example)
(I want to stress that below is strictly fictional and in no way represents the views or policies of GSE,CW,Good Sam Club or any of their wholly or partially owned subsidiaries.)
"From Customer Response Team:
We understand that there are some questions about the Road Service Policy regarding Cancellations. As a company that values it's customers input and their ideas and their experiences with our services we want to keep you informed about our ongoing efforts to improve our service.
We have taken several steps to introduce more clarity and details into the service agreement. This will be posted online on our web site and facebook page.
During meetings about this issue we have initiated a closer and more detailed tracking system to monitor our contractors performance.
We continue to value our customers, their input and appreciate their trust in us and their business.
etc etc. etc."
End.
It is more this type of thing that I had in mind when I wrote the OP. I think just hearing that someone has actually heard the complaints, taken them up the ladder and that they are being addressed would stem alot of negative feedback on this site and many other review sites.
And I think this is the piece of the puzzle that is missed. You see it all the time on the threads...skepticism and cynicism that no answer will ever come and that nothing will be done.
In the past when I have had a complaint GSE has treated me fairly (although rather haphazardly)and done the right thing. But this message isn't getting out there. That's the issue I was getting at.
Lets say the new dawn has happened and GSE in it's ultimate wisdom has taken on board some version of my idea. This is what it MIGHT look like in print on the forum: (do NOT take this literally it is simply an example)
(I want to stress that below is strictly fictional and in no way represents the views or policies of GSE,CW,Good Sam Club or any of their wholly or partially owned subsidiaries.)
"From Customer Response Team:
We understand that there are some questions about the Road Service Policy regarding Cancellations. As a company that values it's customers input and their ideas and their experiences with our services we want to keep you informed about our ongoing efforts to improve our service.
We have taken several steps to introduce more clarity and details into the service agreement. This will be posted online on our web site and facebook page.
During meetings about this issue we have initiated a closer and more detailed tracking system to monitor our contractors performance.
We continue to value our customers, their input and appreciate their trust in us and their business.
etc etc. etc."
End.
It is more this type of thing that I had in mind when I wrote the OP. I think just hearing that someone has actually heard the complaints, taken them up the ladder and that they are being addressed would stem alot of negative feedback on this site and many other review sites.
And I think this is the piece of the puzzle that is missed. You see it all the time on the threads...skepticism and cynicism that no answer will ever come and that nothing will be done.
In the past when I have had a complaint GSE has treated me fairly (although rather haphazardly)and done the right thing. But this message isn't getting out there. That's the issue I was getting at.
