Concern - Does anyone care about customer service?
Two months ago, we looked at a Georgie Boy Landau from Camping World, Las Vegas with non-functional chassis A/C. We took possession of it along with a Good Sams Extended Service plan after they said the A/C problem was more extensive than expected and several new parts had to be installed.
As we pulled out for a get away from the LV heat three weeks ago, the chassis A/C went out. CW said they didn’t want to take care of it and to take it to a Chev dealer as it was a chassis problem. After several days delays between the dealer and GS claims we were finally on our way.
Half way through our trip - the A/C went out. We tried to get it repaired in Salt Lake at CW but hit a GS blockwall. Apparently, they have 45-days to process a policy (over 60-days I guess didn’t count) plus they said CW, LV hadn’t turned in the paper work. A call to CW, LV got them to FAX a copy but it would still take 24 hours to process. We decided the Utah weather was cool enough to forgo the A/C.
The 180 mile run home to LV was warm without A/C (95 degF at 9am). The RV was immediately taken to the Chev dealer to get the process going. Well, what a process it has been...
- 26Jun13(Wed) - RV delivered to Chev
- 27Jun13(Thu) – GS Inspector comes out to review dealer’s findings and takes photos
- 28Jun13(Fri) – Dealer informed by GS claims office that photos have yet to be received
- 1Jul13(Mon)– Second Inspector comes out as apparently the first one has gone AWOL with the photos and takes new photos
- 2Jul13(Tue) – First Inspector returns to take yet new photos
- 2Jul13(Tue) – I call GS Customer service and am informed that I may not talk to a supervisor; she would have a supervisor call me to explain what was happening; and they had 48 hours to process anything.
Well, here I set and GS Customer service called neither me nor the service center before closing in Colorado. I was hoping to be in California for July 4th, but instead I am waiting around for GS Customer service to find it in their heart to do something. I can’t say being an Elite member has been anything but frustrating. Now that the inspector has come a third time – do you think the 48 hour clock starts again? I feel like that movie “Ground Hog Day”.
As we pulled out for a get away from the LV heat three weeks ago, the chassis A/C went out. CW said they didn’t want to take care of it and to take it to a Chev dealer as it was a chassis problem. After several days delays between the dealer and GS claims we were finally on our way.
Half way through our trip - the A/C went out. We tried to get it repaired in Salt Lake at CW but hit a GS blockwall. Apparently, they have 45-days to process a policy (over 60-days I guess didn’t count) plus they said CW, LV hadn’t turned in the paper work. A call to CW, LV got them to FAX a copy but it would still take 24 hours to process. We decided the Utah weather was cool enough to forgo the A/C.
The 180 mile run home to LV was warm without A/C (95 degF at 9am). The RV was immediately taken to the Chev dealer to get the process going. Well, what a process it has been...
- 26Jun13(Wed) - RV delivered to Chev
- 27Jun13(Thu) – GS Inspector comes out to review dealer’s findings and takes photos
- 28Jun13(Fri) – Dealer informed by GS claims office that photos have yet to be received
- 1Jul13(Mon)– Second Inspector comes out as apparently the first one has gone AWOL with the photos and takes new photos
- 2Jul13(Tue) – First Inspector returns to take yet new photos
- 2Jul13(Tue) – I call GS Customer service and am informed that I may not talk to a supervisor; she would have a supervisor call me to explain what was happening; and they had 48 hours to process anything.
Well, here I set and GS Customer service called neither me nor the service center before closing in Colorado. I was hoping to be in California for July 4th, but instead I am waiting around for GS Customer service to find it in their heart to do something. I can’t say being an Elite member has been anything but frustrating. Now that the inspector has come a third time – do you think the 48 hour clock starts again? I feel like that movie “Ground Hog Day”.
