mama.sylvia wrote:
> Why didn't you walk back in and say "the battery's dead, you need to jumpstart it"?
First, I didn't know for sure that the battery was the only problem. The only actual "repair" they did involved the wiring system, so that could have caused an electrical problem.
Second, I did call them the next morning (this happened after they were closed) and told them I couldn't get it started. They assured me at 9am that someone would look at it "shortly." When I came back around noon, and called GS, no one had looked at it. (I asked.) When GS called them, GS said they had assured her that the "boss" would look at it as soon as he got back from lunch. When the tow truck I personally called showed up about 3:30, and I went back in to get my keys, STILL no one had looked at it.
I could have had tow truck jump it. But at that point, I was tired and aggravated, not the optimum condition to drive a motorhome through downtown. Plus that would have left me miles from my car and I'm physically unable to stand around waiting for a friend or relative to be able to come take me back to my car. Plus I still had no way of knowing if all it needed was a jump. I was going to have to pay the tow truck anyway, so I just decided to pay a little more and make sure it got to new repair shop safely. I simply had no good choices at that point.
Ella, I sent contact info to the rep who requested it on the first thread. Shall I send it to you also? I haven't heard from first rep.
Thanks for the clarification. That makes more sense.
One tip for the future, always go in to the shop to check on progress if they've failed to follow through once. It's really hard to ignore the customer when they're standing in front of them.
