Since I am told by member services that you are the only corporate being without a phone number listed, I am wondering do you actually respond to the posts on this forum? Who is actually administering this joke we call the Good Sam Extended Service Plan?I need to speak to someone from corporate, if not Marcus then somebody who carries some weight with claims administration. I only got Eric's voice mail and I think he tried to call me back, but we didn't actually have a conversation. John Birkheiser was no help at all. I have been on the phone ALL DAY trying to get an issue resolved, and nobody at the Good Sam Wonderclub is capable of it.Do you REALLY want me to post the problem I am having here publicly? No skin off my nose. But if I actually do that, I am going to open every single OTHER RV forum and consumer complaints board I can find and copy and paste until my keyboard burns up.

Please email me at mlemonis@campingworld.com

Chill out. There are better ways to post complaints and get help from Marcus. Your rant doesn't impress me. You don't like the ESP drop it and get your money back.

Good grief......I agree,. Unimpressed.

If you will e-mail me your contact information I will contact you and get your issue resolved. i am administering this program and I can insure that you receive everything that you are entitled to. Please use the e-mail address in my signature block.

First post, you posted at 7:04 and Mr. Lemonis answered you at 7:06, two minutes later. Pretty good service in my book. We don't even know what your complaint is but your approach to getting something solved leaves a lot to be desired. For crying out loud, answer Mr. Lemonis and give him a chance to solve the problem without all the name calling. I am not impressed with your style but hope you have a ligidament problem and it gets solved. Welcome to the forum.

Dear Marcus: | Good Sam Community

maxxine
Explorer
Sep 14, 2013
Old-Biscuit wrote:
Seems the OP is finally getting some response.......good for them.

Sometimes you just have to YELL.

IF OP had gotten a resemblance of a response sometime earlier today then OP wouldn't have had to resort to other avenues

I'm sure that at some point in our lives we have been so frustrated with a situation that you just want to scream running down the road pulling your hair out.

Good luck on reaching a resolution.

Exactly. Thank you.
edatlanta
Explorer
Sep 14, 2013
Some people would complain if you hung them with a new rope.
Dog_Folks
Explorer
Sep 14, 2013
I know that maxxine does not care about anyone, but himself/herself, but since I joined in 2003 I have NEVER felt the need to block a member, until today.

I have blocked maxxine and as more members do so she/he will soon be yelling in an empty room.

I can understand her frustration but will not allow her ranting.

Bye Bye Maxxine
HappyKayakers
Explorer
Sep 14, 2013
Old-Biscuit wrote:
Seems the OP is finally getting some response.......good for them.

Sometimes you just have to YELL.

IF OP had gotten a resemblance of a response sometime earlier today then OP wouldn't have had to resort to other avenues

I'm sure that at some point in our lives we have been so frustrated with a situation that you just want to scream running down the road pulling your hair out.

Good luck on reaching a resolution.

And just because someone yells doesn't make them right. It sounds like the OP is getting responses, just not the responses he/she wants.

It wouldn't be the first time we've seen somebody go off because they hadn't read the contract closely, or because they were only (insert number of months) past the warranty period.

Of course, we don't know what the actual situation is here. The OP threatened to go 'scorched earth' with the actual complaint instead of just posting it here.
Scott_Blanc
Explorer
Sep 14, 2013
maxxine, my e-mail address is sblanc@goodsamfamily.com. I'll be happy to help you if you e-mail me a phone number where you can be reached.

Scott Blanc
Vice President and General Manager
Good Sam Extended Service Plan
weathershak
Explorer
Sep 14, 2013
Actually kinda refreshing. Its nice to see some candid threads on occasion. I have been there before with an RV manufacturer and it gets very frustrating. It took me 9 months to resolve my concerns, In fact they stopped making that particular RV. I hope your concerns gets resolved quickly. Best of luck to you Maxxine.
westernrvparkow
Explorer
Sep 14, 2013
If there ever was a person who deserved to have the other side of the story spelled out in great detail, it is this joker. Sure wish I could get his full name spread across the internet, like he feels he must call out Camping World employees on a public forum, so I could be sure he never, ever darkened the doors of my establishments. It is my sincere hope that Mr. Lemonis sticks up for his employees and tells this jerk to take a flying leap. I bet a bunch of others feel the same way.
Dog_Folks
Explorer
Sep 14, 2013
westernrvparkowner wrote:
If there ever was a person who deserved to have the other side of the story spelled out in great detail, it is this joker. Sure wish I could get his full name spread across the internet, like he feels he must call out Camping World employees on a public forum, so I could be sure he never, ever darkened the doors of my establishments. It is my sincere hope that Mr. Lemonis sticks up for his employees and tells this jerk to take a flying leap. I bet a bunch of others feel the same way.

X100
mlemonis
Explorer
Sep 14, 2013
I think we have all gone back and forth enough. It is our responsibility to be responsive and get it right. We are obligated to make sure everyone is happy. As for my employee they know I have their back and have learned to have thicker skin especially when people are frustrated. There is a line and when it's crossed it will be stopped. Lets focus on taking care of the business at hand. If there is a breakdown it's my fault and my responsibility to correct.
Acampingwewillg
Explorer II
Sep 14, 2013
mlemonis wrote:
I think we have all gone back and forth enough. It is our responsibility to be responsive and get it right. We are obligated to make sure everyone is happy. As for my employee they know I have their back and have learned to have thicker skin especially when people are frustrated. There is a line and when it's crossed it will be stopped. Lets focus on taking care of the business at hand. If there is a breakdown it's my fault and my responsibility to correct.

Certainly can't argue with that Mr. Lemonis! I applaud you!

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