Disbelieving?

mlemonis wrote:
I'm fine with anyone criticizing me but please do not refer to my team as ho hum or anything negative. My job is to ensure your taken care of. If you have a specific issue please email me at mlemonis@campingworld.com

Mr. Lemonis, all I am trying to point out is it is apparent you are trying very hard to correct the problems by furnishing your e-mail and also phone numer as I under stand. It just seems a good CEO should be a good delagator of duties. Micro managing GS and CW is helpful to a few but it seems lots of others are falling through the cracks.I hope I'm not being too critical but it is either your delagation, your management team or both. I personally dislike hearing GS and CW get bad Publicity. Fortunately most people not on this forum don't hear it. 10 years ago I was a loyal CW customer. Not so much any more. GS customer much longer than that. (About 1988). I really don't desire to change ERS providers but I can relate to this ladies sad story. I am 75. I could find myself in that same situation. Again, I really appreciate your personal efforts. Unfortunately it didn't help that lady and I shouldn't have to contact a CEO to get a tow truck when I have GS ERS. This doesn't mean I am right it Is just my personal opinion.