Elite status

I also have a question concerning Good Sam Roadside Assistance(GSRA). I purchased a new RV at the Rally in Syracuse last month. This gave me the 'Elite" status with GS. The Elite Status provided me with a new membership number and one year free roadside assistance (under a new roadside assistance number). At the time, I had roadside assistance with Good Sam (expiry date 2015)and was told by Camping World that the roadside assistance provided under the Elite package would be added to my existing policy. I received the cards for the GSRA provided by the Elite membership and it was for a year from the date of the RV purchase. I called Roadside Assistance and was told that they could not add this onto my existing policy and to contact the dealer. If I could not get any results this way then to re-contact them, cancel my existing policy and then purchase it again in a years time. This does not appear to be user friendly for a service that is supposed to give better service.

Questions:
-If the dealer is an agent of the GSRA and has the authority to sell the service under the GSRA banner why must I go through these hoops?
- why can the new GSRA not be added to the existing policy?
- Why was I (or any other person who got Elite membership)not asked if I had existing coverage of GSRA?

I am sure that this is not a unique situation but one that affects most people who are members of the "elite" status