Extended warranty problems @ camping world
Hi- I am having an issue with the extended warranty program and my Camping World store. I purchased a new fifth wheel and extended warranty from Camping world in 2012. This year (March 2016) I took m...
Forum Discussion
Update: Well finally got progress albeit very painful to achieve and certainly not like the sales pitch you get for the extended warranty- that it would make RV repair "easy" and "just about everything covered".
I had:
-Called the dealership General Manager- no call back
-Called/ opened a case with Camping World corporate customer service- no callback
- despite contacting Camping world via this forum and being asked for my contact info- no contact.
- emailed marco@campingworld.com (CEO email in all the stores to contact with issues/ feedback)- no contact.
initially No callback from the service manager; he never answered his cell or office phone or returned my calls. I was always routed back the the Service Writer who said he was busy or on the road.
Last Friday completely frustrated I called the dealership and asked for ANY manager that I could at least talk to to get some direction as I could not get above a service writer for communications.
I was put into the Finance Managers voicemail.(The finance office sells you the extended warranty). Amazingly that night Linda (Finance Manager) calls me back, listens to my story and tells me she will check into it and get back to me. WOW - She calls me back Monday and tells me I should be receiving a call soon...
A few hours later Ryan the service manager(FINALLY) calls me. Ryan tells me he is willing to let me pick up my RV if I:
-I pay for any costs they feel would not be covered by the warranty.
-I will submit the paper work to the Extended Warranty company (Assurance) on his behalf for what they should cover.
-If Assurance reviews it and decides to pay for any or all of the things that they should cover would I promise to reimburse him- otherwise he will have to absorb the cost of the repairs that should be covered under the warranty.
No apology: no "hey we screwed up and didn't do what we should have" no "sorry I didn't communicate with you, return your calls or attempt to help you". All he said was the Insurance company is a different company and he has no control over what they do- even though his people never got approval first knowing that they had to..
From what i can tell the Finance Manager is the one that figured out how to get this moving.
I picked up my RV yesterday. Battery dead (I had to use a jump pack to get it working) AND one issue was not fixed- they "had not received the part yet" - supposedly on order for over two months-and since I was taking the RV I would have to pay the $129 diagnostic fee for that issue. If I return when they have the part and the insurance company will cover it I will be reimbursed the $129. oh and since i am taking the RV - if I return for that repair - I will have to pay another $50 deductible.
And the cost for my issues (not covered by the warranty)?
-wheel bearing packing
- battery load test
-Washer/dryer combo fault (caused by lint inside the unit- I had cleaned the external vent and hose but was told you have to disconnect the hose and vacuum inside the back of the unit. Charged for 4.5 hours labor- over $550. The unit new cost $1000.
My total cost for the above issues- $2000 (including several hundreds of dollars for parts shipping....one part(covered by the warranty) alone was $165 shipping- the part- a mini refrigerator cost $89 at Walmart)
*** additional note- the original quote i was given $4000 for everything turned into $7000.
And still - no one calls to discuss the quality of service....
Enjoy your Camping World experience.
I had:
-Called the dealership General Manager- no call back
-Called/ opened a case with Camping World corporate customer service- no callback
- despite contacting Camping world via this forum and being asked for my contact info- no contact.
- emailed marco@campingworld.com (CEO email in all the stores to contact with issues/ feedback)- no contact.
initially No callback from the service manager; he never answered his cell or office phone or returned my calls. I was always routed back the the Service Writer who said he was busy or on the road.
Last Friday completely frustrated I called the dealership and asked for ANY manager that I could at least talk to to get some direction as I could not get above a service writer for communications.
I was put into the Finance Managers voicemail.(The finance office sells you the extended warranty). Amazingly that night Linda (Finance Manager) calls me back, listens to my story and tells me she will check into it and get back to me. WOW - She calls me back Monday and tells me I should be receiving a call soon...
A few hours later Ryan the service manager(FINALLY) calls me. Ryan tells me he is willing to let me pick up my RV if I:
-I pay for any costs they feel would not be covered by the warranty.
-I will submit the paper work to the Extended Warranty company (Assurance) on his behalf for what they should cover.
-If Assurance reviews it and decides to pay for any or all of the things that they should cover would I promise to reimburse him- otherwise he will have to absorb the cost of the repairs that should be covered under the warranty.
No apology: no "hey we screwed up and didn't do what we should have" no "sorry I didn't communicate with you, return your calls or attempt to help you". All he said was the Insurance company is a different company and he has no control over what they do- even though his people never got approval first knowing that they had to..
From what i can tell the Finance Manager is the one that figured out how to get this moving.
I picked up my RV yesterday. Battery dead (I had to use a jump pack to get it working) AND one issue was not fixed- they "had not received the part yet" - supposedly on order for over two months-and since I was taking the RV I would have to pay the $129 diagnostic fee for that issue. If I return when they have the part and the insurance company will cover it I will be reimbursed the $129. oh and since i am taking the RV - if I return for that repair - I will have to pay another $50 deductible.
And the cost for my issues (not covered by the warranty)?
-wheel bearing packing
- battery load test
-Washer/dryer combo fault (caused by lint inside the unit- I had cleaned the external vent and hose but was told you have to disconnect the hose and vacuum inside the back of the unit. Charged for 4.5 hours labor- over $550. The unit new cost $1000.
My total cost for the above issues- $2000 (including several hundreds of dollars for parts shipping....one part(covered by the warranty) alone was $165 shipping- the part- a mini refrigerator cost $89 at Walmart)
*** additional note- the original quote i was given $4000 for everything turned into $7000.
And still - no one calls to discuss the quality of service....
Enjoy your Camping World experience.
