Extended warranty problems @ camping world
Hi- I am having an issue with the extended warranty program and my Camping World store. I purchased a new fifth wheel and extended warranty from Camping world in 2012. This year (March 2016) I took m...
Forum Discussion
I thought i would give a last update with the end of the story (Finally....) for anyone interested in how things turned out.
The GM for Camping World Chichester, NH called me two weeks ago. seemed like a nice enough guy. Told me he never got my Voice mail messages or had any discussion with his Service Manager about my experience. From what I could tell what he knew came from my posts here so thanks to the customer care team on this forum for getting thru to him. He said that he has been the GM for that store for several years and has never heard of so many issues occurring during a service incident- he would investigate. He stated that he thought I had one outstanding issue to resolve/ parts on order and that if I brought the RV back in, they would effect the repair and there would be no additional cost. (outstanding $16 charge for shipping of the parts- I have already paid $129 that would cover the deductible and shop supplied fees). I declined. basically I told him I could not do any future business with his store. Having issues getting problems resolved is one thing- the level of incompetence and lack of caring I have dealt with went way beyond the realm of "bad service" and I didnt want to go thru another **** experience and/ or have them hold my RV hostage again. I told him to keep the money i paid for the problem diagnosis (the $129) - I would order the parts from the internet (PPL) and repair it myself. He offered to send the parts to another Camping World and when i declined he offered/ I accepted that he would send them to me. I told him that after purchasing two RV's (and looking to purchase a new one this year), extended warranties, Road Side assistance contracts, Good Sam memberships and numerous RV goodies (grills/ Chairs/etc) in the last 10 years from his store, our business relationship is done. The parts arrived two days later.
The GM for Camping World Chichester, NH called me two weeks ago. seemed like a nice enough guy. Told me he never got my Voice mail messages or had any discussion with his Service Manager about my experience. From what I could tell what he knew came from my posts here so thanks to the customer care team on this forum for getting thru to him. He said that he has been the GM for that store for several years and has never heard of so many issues occurring during a service incident- he would investigate. He stated that he thought I had one outstanding issue to resolve/ parts on order and that if I brought the RV back in, they would effect the repair and there would be no additional cost. (outstanding $16 charge for shipping of the parts- I have already paid $129 that would cover the deductible and shop supplied fees). I declined. basically I told him I could not do any future business with his store. Having issues getting problems resolved is one thing- the level of incompetence and lack of caring I have dealt with went way beyond the realm of "bad service" and I didnt want to go thru another **** experience and/ or have them hold my RV hostage again. I told him to keep the money i paid for the problem diagnosis (the $129) - I would order the parts from the internet (PPL) and repair it myself. He offered to send the parts to another Camping World and when i declined he offered/ I accepted that he would send them to me. I told him that after purchasing two RV's (and looking to purchase a new one this year), extended warranties, Road Side assistance contracts, Good Sam memberships and numerous RV goodies (grills/ Chairs/etc) in the last 10 years from his store, our business relationship is done. The parts arrived two days later.
