Finally Used It
This evening I had to call GSERS due to an air leak I could not find, and it was not moving from where it sat, could not build any air. Called, ask for a mobile mechanic, took about an hour to arrive...
Forum Discussion
As mentioned by previous disgruntled GS customers, I also received a timely response and phone call from a GS representative in regards to my complaint above. I can only echo others who were contacted by someone in saying that I really do appreciate that they do take our concerns seriously. The fact that they put a face to their business is good to know. I was reassured that they will be addressing my concerns and issues with their staff, and will actually be using our experience as a discussion point in their training. Thank you to Zach for reaching out to us and for handling this in both a professional and compassionate way and for taking responsibility and not just trying to make excuses. It is much appreciated and although we are hoping for no more issues that we will be needing assistance with on our motor home, we now have the confidence to know that Good Sam will be there for us if and when we do need them.
