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MrEven's avatar
MrEven
Explorer
May 18, 2017

Fired GS within 1 month of becoming a member

I've been a AAA w/RV coverage guy for many years but now that I have a Class C MH I thought it a good idea to go with GS for all their perceived benefits. Boy was I mistaken! My class C has a broken brake line and that's something I don't work on so I arranged with an independent RV-specific repair shop to put in new lines. I called GS for a tow and was told "no". They claimed that since my MH was in the parking lot of a truck repair company that they would refuse to tow. I replied that the truck repair company wanted $1000 more than the RV shop and that the truck repair had a 2 week wait while the RV shop had an opening in three days. None of this mattered to the GS dispatcher or the customer service supervisor.

I've never seen a more absurd or anti-customer policy before. I told the CSR supervisor to cancel my membership as I'd be sticking with AAA.

I pulled out my AAA card and they are now towing the MH without making any such second guess or looking for a reason to deny.

33 Replies

  • darsben1 wrote:
    Mr Even
    I am sorry you had a problem BUT the action is within their terms of service.
    GSRA promises to tow you to the nearest shop, ready, willing and able to do the job.
    You were there already.
    BTW good luck with AAA in the NYC area. They do not have RV towing packages. You may be left on your own


    Well, I think the OP has a valid point here. The shop he was at was not "ready" to do the job, and would not be "ready" for 2 weeks.
  • Mr Even
    I am sorry you had a problem BUT the action is within their terms of service.
    GSRA promises to tow you to the nearest shop, ready, willing and able to do the job.
    You were there already.
    BTW good luck with AAA in the NYC area. They do not have RV towing packages. You may be left on your own
  • MrEven,

    Thank you for contacting Good Sam and providing your feedback. Please send a private message with your Good Sam Roadside membership number and a phone number so we can look into this for you.

    Thanks,
    Stacy
    Good Sam Care Team

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