First time not satisfied with ERS
On about 5/17, we started to leave home on a trip and I heard air blowing from one of the rear tires on our motorhome. It was blowing out of the valve stem. I called GS, roadside assistance and the...
Forum Discussion
Wizard 1946 wrote:
Well I heard from GS yesterday. Not sure I completely understand what he told me but he is going to refund 1/2 of the charge as a good will gesture.
I was told that they will pay for a service call but that I was responsible for the cost on the service man tightening the valve stem and putting air in the tire, $126.00
That being the case, I could have called the same tire company and they would have charged me the same $126.00. So what am I paying GS for, $100+ a year to make a phone call for me ???
Just asking, confused. last timer I had a flat, they brought a tire, mounted it on the side of the road. I paid for the tire and just signed his service ticket. Gave him a tip but that was all I paid. Things seem to have changed.
Thanks anyway for the refund.
Wizard 1946,
sorry for the confusion, but anytime you need parts or labor while broken down on the side of the road you would be responsible for those charges. Now in dealing with an RV, costs of parts and labor are going to be higher than a normal car, truck or SUV. Did our coordinator give you the details on the charges as far as how much for and for what?
thank you for your membership,
S. Wilmes
Marcus' Rapid Response Team
