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Wizard_1946's avatar
Wizard_1946
Explorer
Jun 15, 2013

First time not satisfied with ERS

On about 5/17, we started to leave home on a trip and I heard air blowing from one of the rear tires on our motorhome. It was blowing out of the valve stem.

I called GS, roadside assistance and the lady stated that she would get someone to assist but that she may have to charge me and wanted a credit card number. i gave her the card number as I had no way to fix the tire.

The service truck came in about 30 minutes, very good. He tried putting air in the tire and the air came out of the stem again. After working around the valve stem again, he put air in and it didn't leak so he said that was all he could do.

I've had 3 other tires changed over the years and its never cost me anything except for once when they had to bring a tire and mount it.

A couple of days ago I got my credit card bill in and had a charge for $129.00. Don't think this is right.

Marcus, can you help me out or explain why I was charged for this.
  • Would be quite helpful, Wizard 1946, if you would keep us informed on the resolution of your issue and whether or not it was handled in a timely and satisfactory manner. Service after the sale is important to both, customer and the company. Thanx in advance.
  • Hello Wizard 1946,

    I apologize for any confusion with this. I have sent your information to our Roadside Assistance Coordinators. Someone should be in touch with you about this soon.

    I do honestly hope that this helps,

    Adam M
    Marcus' Rapid Response Team
    GoodSamCS@GoodSamFamily.com

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