Good Sam Disappointment
Ok, not a first time poster so don't jump on me and this isn't a hate GSRA as I will keep them for the original reason I purchased the contract of towing my RV/Tow Vehicle if/when we break down while traveling.
But on Sunday, May 25th my son was involved in an accident requiring the vehicle (registered to me) to be towed. Contacting GSRA we advised them we wanted it towed to a local body shop approximately 3 miles from the scene of the accident. The operator advised they were unable to do that because the shop was closed. Had it been open they stated they could. My question to her was it was a SUNDAY everything was closed. I asked her what options they suggested and she replied they could tow it to a Goodyear service center also approximately 3 miles. The problem was that's a mechanical shop, not a body shop and therefore would do me no good.
Long story short, just paid for the tow myself out of pocket to take it to the body shop where the driver left it in the receiving parking lot provided at the body shop for just such incidents.
Part of me understands GSRA policy about the shop being closed, but obviously this is going to happen at times, such as nights & weekends, when the necessary repair facilities are closed. What about 3AM when nothing is open, does GSRA deny service then because everyone is closed? I found it ridiculous that they were only willing to tow it to a facility that was OPEN but did not offer the needed services to repair the vehicle.
Has anyone ever had a vehicle towed at 3AM (or such), did they tow you to a closed facility? Just curious as when we travel we do alot of late night / Sunday travel.
Thanks,
Member Number: 51238442
But on Sunday, May 25th my son was involved in an accident requiring the vehicle (registered to me) to be towed. Contacting GSRA we advised them we wanted it towed to a local body shop approximately 3 miles from the scene of the accident. The operator advised they were unable to do that because the shop was closed. Had it been open they stated they could. My question to her was it was a SUNDAY everything was closed. I asked her what options they suggested and she replied they could tow it to a Goodyear service center also approximately 3 miles. The problem was that's a mechanical shop, not a body shop and therefore would do me no good.
Long story short, just paid for the tow myself out of pocket to take it to the body shop where the driver left it in the receiving parking lot provided at the body shop for just such incidents.
Part of me understands GSRA policy about the shop being closed, but obviously this is going to happen at times, such as nights & weekends, when the necessary repair facilities are closed. What about 3AM when nothing is open, does GSRA deny service then because everyone is closed? I found it ridiculous that they were only willing to tow it to a facility that was OPEN but did not offer the needed services to repair the vehicle.
Has anyone ever had a vehicle towed at 3AM (or such), did they tow you to a closed facility? Just curious as when we travel we do alot of late night / Sunday travel.
Thanks,
Member Number: 51238442
