Good Sam ERS Hung Us Out to Dry

toedtoes wrote:
This is where AAA and Good Sam differ.

AAA will find a truck to tow you. It is up to you to decide where to be towed.

Good Sam will first attempt to locate a shop that will accept your vehicle. IF and WHEN they find that shop, they will then locate a tow truck to tow you to the shop. If they cannot find a shop willing to accept your vehicle, they will not send out a tow truck.

With both, if you need other than a small size wrecker (standard auto tow truck), it can take longer to get that tow truck to you because there are fewer available.

As for what happens now, GS will most likely agree to pay your out of pocket tow costs and will offer an additional year of service for free - it's their standard "compensation package".

Also.....The moon is made of green cheese..:R

All triple A (AAA) are not necessarily affiliated. Your "hometown"
AAA membership may not be good in some states/areas of the continental USA.
Some forum members have found out that "fact of life" the hard way.

The "wrecker" is a tow operator - not owned by AAA.
Many tow operators contract with several Motor Clubs (including AAA).
Providing roadside assistance may (or "is") secondary to more lucrative contracts - with state troopers, highway patrol, city/county police, etc.
If the tow operator is busy with the above - you're part of the "wwww" - world wide wait!

Simple solution - Benjamins and or a CC (credit card) is the best incentive for rapid & reliable service. Check with your insurance company to see if they provide any reimbursement...:W

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