Good Sam ERS Hung Us Out to Dry
On 18 Oct at a fuel station in St. Louis County MO I discovered a bulge in one of the tires on our fifth wheel trailer. We have been members of Good Sam Raodside Assistance since 2004 so I called at ...
Forum Discussion
Hello Oakman,
We sincerely apologize for the frustrating experience you had when calling in for assistance. We set a very high customer service standard and always want to make sure we are providing that across the board.
I wanted to reach out to let you know our office has received your concerns, and I have sent this over to the correct leadership team requesting that they review your service call to determine what went wrong, to ensure this does not reoccur.
Thank you for taking the time to make us aware of this issue, and for giving us the opportunity to assist with having this addressed.
We sincerely apologize for the frustrating experience you had when calling in for assistance. We set a very high customer service standard and always want to make sure we are providing that across the board.
I wanted to reach out to let you know our office has received your concerns, and I have sent this over to the correct leadership team requesting that they review your service call to determine what went wrong, to ensure this does not reoccur.
Thank you for taking the time to make us aware of this issue, and for giving us the opportunity to assist with having this addressed.
