Good Sam ERS Hung Us Out to Dry

well, guess I better put in my quarters worth too. I am not by an means endorsing any company, they all have issues. We have had GS Roadside since around 2010. I have used them on a few occasions, a couple here locally for lockout, about 20 minute wait, once in california for a break wired that was broken, about 1 hour wait, and the two other major issues were a break down and an accident. Both big times they were unable to get us help, I initiated the calls, first and second. the second call was made back to them after I didn't hear back, I told the operator that I would see what I could find locally to take care of my issue. Got there name, took notes etc. once I got r done, I called them back and told them I was sending them the bill. each time I was reimbursed for what was spent. Except the last one, they only paid a fourth plus rental, meals and fuel. that one was over $6000.00 and I got back $1550. I guess my point is that you need to document your issue, names, times, numbers etc. and at least get back your money. for the $80 a year that I pay, I have recouped all of that and more. I do agree that the operators need to be better equipped to handle calls, get help etc. So Marcus, if you're listening, probably not, you need to fix this, and you can, just do it.