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Roberts0621's avatar
Roberts0621
Explorer
Jul 25, 2023

Good Sam Extended Service Plan

I am so discouraged by our extended warranty purchase. We bought our camper in 2022 and encountered our first problem while camping for July 4th in the Louisiana heat. Our compressor on our Coleman AC went out as well as our Norcold fridge, talk about made for an awfully HOT and miserable weekend. We take the camper in to the shop to further diagnose the root issues. Coleman says they will cover the AC since it is under their 2 year warranty. Norcold won't cover the fridge since their warranty is only a year and we are 3 months past that mark. So naturally we ask Good Sam to help cover the fridge as their tag line is to pick up where manufacturer warranty runs out. We were told by our technician that the fans went out causing the cooling unit to overheat and for that to fail as well. Good Sam said they would only cover the fan and NOT the cooling unit because it "overheated". Keep it mind, it only overheated because the fans, that they will warranty, went out. The technician is saying to replace the cooling unit will run me $2400 on a RV fridge. There is NO way I am putting that into an RV refrigerator. I am at a total loss of how to proceed. Has anyone had any similar experiences? I am at the point where I am going to cancel my Good Sam service if they can't come through when it counts.
  • I am pleased to report that Good Sam reached out to our technician this morning and APPROVED the cooling unit warranty claim on my refrigerator. I am looking forward to finalizing the necessary repair work with the help of Good Sam and our technician so that we may begin enjoying our RV once again!

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