Forum Discussion

DustOff55's avatar
DustOff55
Explorer
Nov 07, 2013

Good Sam Extended Service Policy on original parts.

I own a 2002 Country Coach Intrigue with a Cummins 370 ISL engine. It came with a composite (fiberglass) oil pan. The truck pan would not fit due to the low mounting of the engine in the Dynamax frame. The pan started to leak (2013) where the return oil return line fitting was fashioned into it. Per Cummins the composite pan is no longer sold (obsolete)and is replaced with a steel oil pan. The original pan cost $545.63. The steel pan conversion kit cost $1726.17 through Country Coach. After filing all the parts and labor invoices with Good Sam Extended Service Plan, I received a check for $1747.64. The reimbursed me only the original price of the composite pan siting that their policy is to pay for only original equipment replacement not upgraded parts. I sent them a fax copy from Cummins stating that the composite pan is no longer available and that the steel pan is now the standard. (not an upgrade). GSEW's answer to this was the policy pays for only original parts, even if they are obsolete. My total repair bill was $4863.52. I was reimbursed only $1747.64. Great policy! Seems to me that GSEW needs to update (not upgrade) their part replacement policy. I imagine there are a lot of older RV owners who think they are completely covered. By the way I am a life time member of GS and have most of the available coverages. Hope I don't need to use them.
  • Hello DustOff55

    Thank you for your post. If you send a Private Message with your contact information we will have one of our executive team member’s look into this and get back to you.

    Christina D.
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • If the part is no longer available, how did they arrive at their price? They should pay the current value for a replacement part, but since it is not available, what do they use to establish today's value?

    In this case you are right- they owe you for today's cost of the current replacement part.

    Your experience is typical- they have every excuse not to pay.
  • Most of those extended plans are a rip off including GS plan. You will see a few RVers, very few, do collect. The rest just pay in. Almost all profit selling extended service plans. I have bought several. Never collected. They use the fine print to escape paying. Most of the stuff they cover doesn't fail. Very clever on their part. If they have a recurring problem they drop it from coverage. Notice how their contracts change?

About Customer Support

Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,665 PostsLatest Activity: Feb 28, 2025