Good Sam Policies

dhayes wrote:
We have been stranded in Odessa, Texas, now for 4-5 days, with a Good Sam Platinum membership. The road service that you have provided us with does not have a clue about what replacement parts we need to repair our slide/RV, even to drive it safely with our slide in (motels each night....at our expense?).

What am I paying you people for??? To send out people who do not know what they are doing to make mat)ters even worse? Good Sam should be ashamed at what they have done here. DH (a Platinum Card member)

Roadside Assistance is to get a broken down rig to a repair facility. It is not their job to diagnose your repair needs, order the parts or perform the repair. That is the job of the repair facility. The people that they send out are generally tow operators, not repair professionals. They just hook up the rig and tow to the nearest repair facility. They aren't expected to "have a clue" about what is needed to repair the rig. If they got you to a repair facility, they have done what they are expected to do.