Good Sam Running off existing members?

Executive wrote:
Inquiring minds want to know....if you received the past dated letter on the 24th why would you WAIT until the 29th, five days later, to call and expect some kind of 'reward'...just askin.....Dennis

Dennis, I suspect with some additional effort, you could understand that at minimum I was honest with the timing description to Good Sam and perhaps the Company will learn something about their customer service because I posted my experience.

Of course, you seized on that 5 day lapse to be critical vs understanding the real messages in the post. I think the leaders at Good Sam will do better than that.

Whether my call was 5 days or 5 minutes after receiving the letter, 20 days had already elapsed. 13 days beyond the deadline. Perhaps GS was still open to the proposed renewal terms? So I called. What is the harm?

I am sure with your customers, you would act to at least apologize for the error and resulting confusion (whether the customer was right or wrong)when talking to the customer.

Perhaps you would even make an amenable response to make the Customer seem valued or forward the customer to someone who could take action.

That conduct did not occur, or get even remotely close. The Company could benefit by learning of the event.

It is generally understood that the majority of a Company's year over year annual revenue increase comes from their existing customers. Most successful Companies try to cherish the existing customer.

Because I posted my experience, the powers that be at GS have some information about their front line performance that can be addressed.