I have worked with Good Sam each time and we have been able to restore my trips. However, it is very frustrating, but I have tried other trip planner and none I've used are as good. So, I keep dealing with this issue, but this last time I may have found the way to restore my trip when lost without contacting them. I've tried Trip Wizard, Free Trips.com, Google, My maps, Bing Maps, etc. and none are as thorough or have as much, if any, campground info. I'm looking into Garmin Base Camp in hopes of transferring trips to my Garmin RV760 GPS. More info to follow>