As a long time Life Member, I am very disappointed in my Good Sam ERS response today. We had a blowout with rim damage on our class a pusher yesterday due to a bad road. Needed a 22.5 tire and rim. Closest available was in Idaho Falls, 80 miles away. They only had a used tire but I was told by GS rep they could not authorize used tire and would not cover cost of tire or rim, but would cover service call. Otherwise we would have to wait two or three days on the side of the road for new tire. This was not an option so we opted for used tire to get back on the road. Jack's Tire and Oil of Idaho Falls did an excellent job and got us back on the road.Now, here is the problem I had with GS ERS. After the service tech arrived on site GS ERS refused to cover ANY of the cost including the Service Charge. I had to pay for everything! Not pleased with GS as to the way this was handled. Looks like I will not be renewing my ERS UNLESS THIS GETS RESOLVED. Why pay for a service that does not do as they claim?Update: Now Sep 12 and nothing from GS on our reimbursement.

Good Evening ArmySFCRet. I just sent you a reply to your Facebook post. Rudy...Good Sam Response Team.

I believe according to their brochure the only thing they are supposed to pay for is the service call which they should have done. It is your responsibility to pay for the tire and or rim.Flat Tire ServiceA service technician will replace a flat tire with an eligible vehicle’s inflated spare, if possible, or we will tow the vehicle to the nearest professional service center. On occasion and whenever possible, we will make arrange-ments for the Member or Associate to purchase a tire(s) for deliv-ery to the disablement scene. In these cases Good Sam Platinum+ Roadside Assistance will pay for delivery of the tire only, Member is responsible for all additional costs including cost of tire(s), mounting, balancing, other parts or labor, tax and any other fees. Note: This benefit does not include seasonal tire changes. Member or Associate is responsible for all parts and labor

The thing that stands out in your story for me is the tire. Idaho Falls is a big place with Truck Stops and Truck Tire Dealers. A 22.5 Tire and rim are the most commonly used size on Tractor Trailers and can be found everywhere. Why they could not find that tire for you is a mystery to me.There is a Les Schwab Tires in Idaho Falls and they have 24/7 tire service for commercial type tires.Something is fishy about GSRSA not being able to find a 22.5 tire in Idaho Falls. ANY time of day or night.Good luck and I hope GSE makes this right for you.

4X4Dodger wrote:The thing that stands out in your story for me is the tire. Idaho Falls is a big place with Truck Stops and Truck Tire Dealers. A 22.5 Tire and rim are the most commonly used size on Tractor Trailers and can be found everywhere. Why they could not find that tire for you is a mystery to me.There is a Les Schwab Tires in Idaho Falls and they have 24/7 tire service for commercial type tires.Something is fishy about GSRSA not being able to find a 22.5 tire in Idaho Falls. ANY time of day or night.Good luck and I hope GSE makes this right for you.very simple they would not pay the s/c amt always trying to beat up the RS service co.

Sfla2 wrote:4X4Dodger wrote:The thing that stands out in your story for me is the tire. Idaho Falls is a big place with Truck Stops and Truck Tire Dealers. A 22.5 Tire and rim are the most commonly used size on Tractor Trailers and can be found everywhere. Why they could not find that tire for you is a mystery to me.There is a Les Schwab Tires in Idaho Falls and they have 24/7 tire service for commercial type tires.Something is fishy about GSRSA not being able to find a 22.5 tire in Idaho Falls. ANY time of day or night.Good luck and I hope GSE makes this right for you.very simple they would not pay the s/c amt always trying to beat up the RS service co.I take your point but I think it may not be that simple. I am starting to believe that these issues stem from the Call center where they may not know where to go for a commercial sized tire or may not even know the difference between a tire for the average pick-up and a Class A with 22.5's. I am becoming more convinced than ever that many of these issues are call center/education related. Not simply economic.

GS ERS Failure to Pay | Good Sam Community

16 Replies

Sfla2
Explorer
Aug 24, 2015
ok lets say i agree with u, then my ? is why are they even answereing MH calls at all.I wish GS would come out & say who they use & if they are checked out for MH calls or just some car outfit. If so then i blame GS for not getting involved with a reat trk outfit
4X4Dodger
Explorer II
Aug 24, 2015
Sfla2 wrote:
4X4Dodger wrote:
The thing that stands out in your story for me is the tire. Idaho Falls is a big place with Truck Stops and Truck Tire Dealers. A 22.5 Tire and rim are the most commonly used size on Tractor Trailers and can be found everywhere. Why they could not find that tire for you is a mystery to me.

There is a Les Schwab Tires in Idaho Falls and they have 24/7 tire service for commercial type tires.

Something is fishy about GSRSA not being able to find a 22.5 tire in Idaho Falls. ANY time of day or night.

Good luck and I hope GSE makes this right for you.

very simple they would not pay the s/c amt always trying to beat up the RS service co.

I take your point but I think it may not be that simple. I am starting to believe that these issues stem from the Call center where they may not know where to go for a commercial sized tire or may not even know the difference between a tire for the average pick-up and a Class A with 22.5's.

I am becoming more convinced than ever that many of these issues are call center/education related. Not simply economic.
Sfla2
Explorer
Aug 24, 2015
4X4Dodger wrote:
The thing that stands out in your story for me is the tire. Idaho Falls is a big place with Truck Stops and Truck Tire Dealers. A 22.5 Tire and rim are the most commonly used size on Tractor Trailers and can be found everywhere. Why they could not find that tire for you is a mystery to me.

There is a Les Schwab Tires in Idaho Falls and they have 24/7 tire service for commercial type tires.

Something is fishy about GSRSA not being able to find a 22.5 tire in Idaho Falls. ANY time of day or night.

Good luck and I hope GSE makes this right for you.

very simple they would not pay the s/c amt always trying to beat up the RS service co.
4X4Dodger
Explorer II
Aug 23, 2015
The thing that stands out in your story for me is the tire. Idaho Falls is a big place with Truck Stops and Truck Tire Dealers. A 22.5 Tire and rim are the most commonly used size on Tractor Trailers and can be found everywhere. Why they could not find that tire for you is a mystery to me.

There is a Les Schwab Tires in Idaho Falls and they have 24/7 tire service for commercial type tires.

Something is fishy about GSRSA not being able to find a 22.5 tire in Idaho Falls. ANY time of day or night.

Good luck and I hope GSE makes this right for you.
Ranger_Smith
Explorer
Aug 23, 2015
I believe according to their brochure the only thing they are supposed to pay for is the service call which they should have done. It is your responsibility to pay for the tire and or rim.
Flat Tire Service

A service technician will replace a flat tire
with an eligible vehicle’s inflated spare, if pos
sible, or we will tow the vehicle to the nearest
professional service center. On occasion and
whenever possible, we will make arrange
-
ments for the Member or Associate to purchase a tire(s) for deliv
-
ery to the disablement scene. In these cases Good Sam Platinum+
Roadside Assistance will pay for delivery of the tire only, Member
is responsible for all additional costs including cost of tire(s),
mounting, balancing, other parts or labor, tax and any other
fees. Note: This benefit does not include seasonal tire changes.
Member or Associate is responsible for all parts and labor
Good_Sam_Care_T
Explorer II
Aug 23, 2015
Good Evening ArmySFCRet.

I just sent you a reply to your Facebook post.

Rudy...Good Sam Response Team.

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GS ERS Failure to Pay

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