GS ESP looks for loopholes and doesn't pay

Scott I usually agree with you. On this one I'm not so sure. We really don't have all the facts. Tend to think the hose portion split or maybe the fitting somehow went bad. Have not seen many dipstick tubes fail and not to the tune of $500+

Afterthought... I wonder what shop was doing the repair?

ScottG wrote:

Good Sam Care Team wrote:
Hello DanandAlex,

Thank you for bringing this to our attention and my apologies for your experience. I was able to locate your information and have forwarded this to my team that can most efficiently assist. I have requested that they reach out to you. Thank you and have a good day!

Elizabeth
Marcus Rapid Response Team

This is an easy one to fix.
Your response needs to be "We're sorry, we made a mistake. We'll get a check out to you at once."
Anything short of that exposes you for being a fraud.

Why would they admit to a mistake if the item is listed as not covered in the contract? Read the contract people. If you do you will find a lot more is excluded than covered.

Good Sam Care Team wrote:
Hello DanandAlex,

Thank you for bringing this to our attention and my apologies for your experience. I was able to locate your information and have forwarded this to my team that can most efficiently assist. I have requested that they reach out to you. Thank you and have a good day!

Elizabeth
Marcus Rapid Response Team

This is an easy one to fix.
Your response needs to be "We're sorry, we made a mistake. We'll get a check out to you at once."
Anything short of that exposes you for being a fraud.

I am a little surprised at the implied replacement cost. Not clearly stated but equal some amount the is the sum of your deductible and less than $500 for the insured/warranted portion. However the failed component does not appear to be covered by the purchased warranty contract. The contract was written by GS but was supposed to have been read by yourself!

I agree with Rollinhome! you win some and you lose some but when you win your very thankful you had the service. Its very important to read and understand the terms and conditions, I found this online from Good Sam ESP- terms and conditions clearly state hoses are not covered on the generator. So the rubber tube/hose that failed would not be covered.

AUXILIARY POWERPLANT/GENERATOR ASSEMBLY - Covers all parts, except for the following: Spark plugs, spark plug wires, distributor cap, ignition rotor, injectors, exhaust systems, radiators, belts, hoses, lines and fittings, and all wiring.

You need to read and understand what you are buying. 3k a year is a very, very expensive policy. My policy for my car has paid over 6K the first year. It cost 2k for three years. My MH policy has paid well over 8K in the last 5 years. It cost 7K for 7 years.
I am not saying all companies are honest and forthright but I am happy with my coverage and company. We have disagreed on a couple items but when I read the contract the part is clearly not covered. Are the a gamble? Yes, but blow a turbo or slideout motor or loose an engine cooling fan clutch and you can see the benefit. I personally like the piece of mind.
Does you policy cover rubber hoses or tubing? Most don't. I do think you got burned big time if you paid 3K for a years coverage.

You said you have a $500.00 deductible, so would it have made a difference even it would have been covered? would that rubber tube itself cost over $500.00?

DanandAlex wrote:
I had the contract for almost a year now and my RV service center called for approval of a dip stick tube for the generator and was told since it had "some rubber" in it it wasn't covered, 90% of it was steel. This was going to be less than a $500 amount after my deductible. My only claim and denied, looks like that was a waste of $3K for the year. Now they want me to renew, they must be kidding.

And 1 week after your policy expires, you'll have a problem with a covered repair. ESPs, written by anybody, are kind of like gambling. Since I've never had much luck gambling, I choose not to purchase an ESP.

Hello DanandAlex,

Thank you for bringing this to our attention and my apologies for your experience. I was able to locate your information and have forwarded this to my team that can most efficiently assist. I have requested that they reach out to you. Thank you and have a good day!

Elizabeth
Marcus Rapid Response Team

I have yet to hear of an extended service plan, or extended warranty that actually paid for itself. Nothing but pure profit for dealers.