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lanerd's avatar
lanerd
Explorer II
Aug 17, 2016

GSERS Trying to bill me twice for same service.

I recently paid my GSERS annual payment with reward points from my Good Sam Visa Card due to the fact that the credit card I had been using for this is now expired. I'm now getting the following notice:

At your request, we attempted to charge your card for your annual membership dues. We were unable to process your payment. Your membership payment is due now.

Please advise.
Roadside Assistance

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  • lanerd's avatar
    lanerd
    Explorer II
    Aug 17, 2016
    I will indeed monitor my account. For the record as of today, it's been four (4) weeks to the day.

    Thanks,

    Ron
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Aug 17, 2016
    It can take 3-4 weeks to process. If your account is not updated by Monday please let us know. Corporate will also be monitoring your account as well. Thanks for getting back to me!

    -Tom
  • lanerd's avatar
    lanerd
    Explorer II
    Aug 17, 2016
    Good Sam Care Team wrote:
    lanerd,

    I am looking into this for you. Do you have the date as to when you attempted this transaction?

    Thanks,
    Tom


    Yes, 10,000 points was deducted on 20 July 2016.

    ron
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Aug 17, 2016
    lanerd,

    I am looking into this for you. Do you have the date as to when you attempted this transaction?

    Thanks,
    Tom

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