GSRA - Let's get a balanced vote!!
It seems to me we often see a bad report on GSRA and only a very few posts of a good experience. I think we need to get an overall perspective - without posting detail information about your individua...
Forum Discussion
Poor.
I am beginning to reconsider renewing my membership. It does not seem worth it. Last week I got a flat on my travel trailer. Luckily we were stopped at a service plaza just off the turnpike. We called Good Sam Roadside Assistance. We were on the phone for 45 minutes just trying to establish our location with the operator. We gave the plaza address, mile marker location, and Name of the plaza and turnpike. The operator insisted they could not locate us and needed more information to send assistance. While we were on hold, I saw a guy with a tow truck next to us repairing a tractor trailer. I asked him if he had a better address for the operator. He asked if we were waiting on Good Sam. When I told hem yes he informed us we'd be waiting all day and most tow/ repair services avoid the call or take their time because Good Sam pays the least amount. He offered to put our spare on for $50 and we were on our way. Mean while Good Sam had hung up and told us they would call us back. About an hour later Good Sam called back and told us they were still working on "pin pointing our location". We informed them we had found our own service and were on our way. So what did I get from Good Sam on this trip? No Roadside Assistance, saved .78 cents in gas. and bad directions from their trip planner that put us on a road with a one lane bridge and a dead end. The only other benefit we have used is the discount at Camping World. Every time we price check we can find the product cheaper online usually on Amazon or Ebay. Can anyone tell me why I should keep Good Sam?
I am beginning to reconsider renewing my membership. It does not seem worth it. Last week I got a flat on my travel trailer. Luckily we were stopped at a service plaza just off the turnpike. We called Good Sam Roadside Assistance. We were on the phone for 45 minutes just trying to establish our location with the operator. We gave the plaza address, mile marker location, and Name of the plaza and turnpike. The operator insisted they could not locate us and needed more information to send assistance. While we were on hold, I saw a guy with a tow truck next to us repairing a tractor trailer. I asked him if he had a better address for the operator. He asked if we were waiting on Good Sam. When I told hem yes he informed us we'd be waiting all day and most tow/ repair services avoid the call or take their time because Good Sam pays the least amount. He offered to put our spare on for $50 and we were on our way. Mean while Good Sam had hung up and told us they would call us back. About an hour later Good Sam called back and told us they were still working on "pin pointing our location". We informed them we had found our own service and were on our way. So what did I get from Good Sam on this trip? No Roadside Assistance, saved .78 cents in gas. and bad directions from their trip planner that put us on a road with a one lane bridge and a dead end. The only other benefit we have used is the discount at Camping World. Every time we price check we can find the product cheaper online usually on Amazon or Ebay. Can anyone tell me why I should keep Good Sam?
