Hail Damage Insurance Claim
We have our Good Sam insurance with National General Assurance Company. We were among the many in Colorado Springs who got hit by the big Hail Storm on July 28 2016. It has been a long wait getting ...
Forum Discussion
In all fairness to Stacy I have to say she has been doing her job,and that is to monitor this site and try and give good customer service by forwarding on the information to those who deal with it.
We were given a call today from Neal a supervisor at National General Insurance because of Stacy's work passing along information.
Trouble is he only gave my wife what we already knew and that was that Mark Williams with National General was talking with the owner of the RV repair shop, they did send us to, about a revised estimate and what repairs he would be authorized to do.
I got in touch with the owner of the RV shop and he says he has not heard anything since last Friday!
The call amounted to nothing more than an attempted PR call and further stall. Neal, the supervisor at National General said we would hear something within 48 hours. Why does it take so long?
I remain hopeful National General will treat us and our damage claim with professionalism and do right by their RV repair shop and us as their customer. I just can not understand why it is taking so long to give the repair shop a fair and descent work order and price. Both this RV repair shop and Camping World have said to replace the TPO roof on our 2015 Motor Home from the hail damage at minimum would cost around $7,000 and they are not providing for that. They only first said $1,200 for the roof and why the RV shop rejected it.
So at this time I can not recommend anyone to use the Good Sam Insurance that is National General. I am trying hard to be fair with them but this is really insane for a reputable Insurance Company to not know how to process a legitimate claim by an adjuster they hired and said the roof needed to be replaced with OEM! They seem tobe playing games and keeping the repair shop, they chose to do an honest job. I wonder if Camping World is given this run around or if they are better able to submit a fair honest estimate and get paid for it by National General? The longer they fool around with the cost of the repair the longer it will be till we can be given an appointment, and the locals here say they have gotten snow for Halloween.
The next 48 hours will tell what kind of company National General really is or the individuals responsible for fairly processing the claim.
We were given a call today from Neal a supervisor at National General Insurance because of Stacy's work passing along information.
Trouble is he only gave my wife what we already knew and that was that Mark Williams with National General was talking with the owner of the RV repair shop, they did send us to, about a revised estimate and what repairs he would be authorized to do.
I got in touch with the owner of the RV shop and he says he has not heard anything since last Friday!
The call amounted to nothing more than an attempted PR call and further stall. Neal, the supervisor at National General said we would hear something within 48 hours. Why does it take so long?
I remain hopeful National General will treat us and our damage claim with professionalism and do right by their RV repair shop and us as their customer. I just can not understand why it is taking so long to give the repair shop a fair and descent work order and price. Both this RV repair shop and Camping World have said to replace the TPO roof on our 2015 Motor Home from the hail damage at minimum would cost around $7,000 and they are not providing for that. They only first said $1,200 for the roof and why the RV shop rejected it.
So at this time I can not recommend anyone to use the Good Sam Insurance that is National General. I am trying hard to be fair with them but this is really insane for a reputable Insurance Company to not know how to process a legitimate claim by an adjuster they hired and said the roof needed to be replaced with OEM! They seem tobe playing games and keeping the repair shop, they chose to do an honest job. I wonder if Camping World is given this run around or if they are better able to submit a fair honest estimate and get paid for it by National General? The longer they fool around with the cost of the repair the longer it will be till we can be given an appointment, and the locals here say they have gotten snow for Halloween.
The next 48 hours will tell what kind of company National General really is or the individuals responsible for fairly processing the claim.
