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mark5w
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Oct 25, 2016

Have to wait two months for service

Disappointed in the time I have to wait for repairs through my Good Sam ESP. Contacted my local CW and was told I would have to wait until late December or early January. The repair involves the cir...
Extended Service Plan
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Calicajun
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Oct 25, 2016
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Try contracting the manufacture of your unit. They may send you to another service center which is what Heartland did for us. CW said it would be nine months before we could get in for service. The independent service center Heartland sent us to brought us in the next day and out the same day.

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Contacted my local CW and was told I would have to wait until late December or early January. The repair involves the cir...","body@stringLength":"556","rawBody":"Disappointed in the time I have to wait for repairs through my Good Sam ESP. Contacted my local CW and was told I would have to wait until late December or early January. The repair involves the circuit board on the hot water heater and the fresh water tank leaking.
From talking to other RV owners both jobs can be accomplished in less then a week.
Now, our trip down south for the week after Thanksgiving will have to be postponed and probably cancelled.
And to top it off, our RV was purchased at a CW.
Truly disappointing. :(","kudosSumWeight":0,"postTime":"2016-10-24T17:29:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Extended Service Plan","text":"Extended Service Plan","time":"2013-05-08T08:41:46.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2368788_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2404},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Disappointed in the time I have to wait for repairs through my Good Sam ESP. Contacted my local CW and was told I would have to wait until late December or early January. The repair involves the circuit board on the hot water heater and the fresh water tank leaking.
From talking to other RV owners both jobs can be accomplished in less then a week.
Now, our trip down south for the week after Thanksgiving will have to be postponed and probably cancelled.
And to top it off, our RV was purchased at a CW.
Truly disappointing. :("},"Conversation:conversation:2368788":{"__typename":"Conversation","id":"conversation:2368788","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2368788"},"lastPostingActivityTime":"2016-10-25T13:01:00.000-07:00","lastPostTime":"2016-10-25T13:01:00.000-07:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:2368788":{"__typename":"ModerationData","id":"moderation_data:2368788","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2368788_1":{"__typename":"Revision","id":"revision:2368788_1","lastEditTime":"2016-10-24T17:29:08.000-07:00"},"ForumReplyMessage:message:2368790":{"__typename":"ForumReplyMessage","id":"message:2368790","conversation":{"__ref":"Conversation:conversation:2368788"},"author":{"__ref":"User:user:233495"},"revisionNum":1,"uid":2368790,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:GetSupportAskQuestions"},"subject":"Re: Have to wait two months for service","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2368790"},"parent":{"__ref":"ForumTopicMessage:message:2368788"},"body":"Try contracting the manufacture of your unit. They may send you to another service center which is what Heartland did for us. CW said it would be nine months before we could get in for service. The independent service center Heartland sent us to brought us in the next day and out the same day.","body@stringLength":"294","rawBody":"Try contracting the manufacture of your unit. They may send you to another service center which is what Heartland did for us. CW said it would be nine months before we could get in for service. The independent service center Heartland sent us to brought us in the next day and out the same 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All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 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order: 1;\n }\n\n &.custom_widget_CustomFooter_footer-terms-order-2_hp49n_435 {\n order: 2;\n }\n }\n}\n.custom_widget_CustomFooter_footer-bottom_hp49n_441 {\n @media screen and (min-width: 992px) {\n padding-top: 0.625rem;\n }\n\n .custom_widget_CustomFooter_footer-bottom-list-center_hp49n_446 {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 1.25rem;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid #666;\n padding: 0;\n\n &:first-child a {\n padding-left: 0;\n }\n\n &:last-child {\n border-right: 0;\n\n a {\n padding-right: 0;\n }\n }\n }\n\n a {\n display: inline-block;\n font-size: 0.875rem;\n padding: 0.625rem;\n\n @media screen and (min-width: 992px) {\n display: inline;\n font-size: 0.75rem;\n padding: 0 0.75rem 0 0.625rem;\n }\n }\n }\n 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