A few weeks ago I called GS Roadside Assistance because of a blowout on an inside dual tire. I explained our problem to the dispatcher. She determined our location from our cell and we were informed that help would soon be there. After approximately two hours (in 40C temps....approximately 100+ F) no show. We recalled only to find out the first dispatcher called a company about 100-150 miles from where we were. We were also told that the call had been cancelled. The second dispatcher tried her best but was unable to find a repair company. We were also told that the first dispatcher had us on trans Canada #1 highway instead of highway #97. As the temperatures were very high, I decided to limp back to the last town that we had past.....20-30 miles. I don’t know if GS dispatchers are knowledgeable on Canadian roads and highways, but this experience has left me leary as to the safety GS Roadside Assistance.

jayme wrote:A few weeks ago I called GS Roadside Assistance because of a blowout on an inside dual tire. I explained our problem to the dispatcher. She determined our location from our cell and we were informed that help would soon be there.How did she determine your "location from your cell"? Where were you, just out of curiosity? Were you east or west of Watson Lake?

jayme wrote: I don’t know if GS dispatchers are knowledgeable on Canadian roads and highways, but this experience has left me leary as to the safety GS Roadside Assistance.There is something wrong with their "system" or their training.On my one and only call to them, I gave them the name of the business I was parked behind and THE EXACT ADDRESS, yet the dispatcher somehow thought she knew better and gave the repair company a different address.Thankfully the truck driver figured it out by himself.

It's hard to tell with this forum but we see posts like this every day. GS has a terrible reputation on this board and you're better off just calling around for yourself. You wont find the negative posts about GS because they are quickly deleted.

I think the biggest problem with roadside help is the program/training they get. It's essentially the same theory as 911,but without the training. Sometimes when they punch up your location it may show someone that is 100 miles away at the top of the list,so they click on that. Kind of like google,may not even pertain to your problem. And also don't forget we have motorhomes,trailers,5th wheels ect,that a lot of tow companies can't or wont deal with due to insurance and our sue happy society. I run into the same problems with a break down in my semi and our dispatch has national fleet towing/repair accounts. Have had a little tow truck show up to tow 80,000 lbs. The guy thought he was going to tow a pickup truck. Somewhere between the call to the company and tow dispatch the person at the tow company forgot it was a big rig. We as a society want every thing right now and done right. ME FIRST. Sometimes we are not the only call the call center gets,but we think we are.

jetboater454 wrote:I think the biggest problem with roadside help is the program/training they get. It's essentially the same theory as 911,but without the training. Sometimes when they punch up your location it may show someone that is 100 miles away at the top of the list,so they click on that. Kind of like google,may not even pertain to your problem. And also don't forget we have motorhomes,trailers,5th wheels ect,that a lot of tow companies can't or wont deal with due to insurance and our sue happy society. I run into the same problems with a break down in my semi and our dispatch has national fleet towing/repair accounts. Have had a little tow truck show up to tow 80,000 lbs. The guy thought he was going to tow a pickup truck. Somewhere between the call to the company and tow dispatch the person at the tow company forgot it was a big rig. We as a society want every thing right now and done right. ME FIRST. Sometimes we are not the only call the call center gets,but we think we are.So they advertise and charge for a service that caters to the RV owner but a purchaser should forgive them for lack of or poor training, consistently poor service, etc etc etc? Ok. It has nothing to do with me first.

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14 Replies

jetboater454
Explorer
Sep 03, 2018
I think the biggest problem with roadside help is the program/training they get. It's essentially the same theory as 911,but without the training.

Sometimes when they punch up your location it may show someone that is 100 miles away at the top of the list,so they click on that. Kind of like google,may not even pertain to your problem. And also don't forget we have motorhomes,trailers,5th wheels ect,that a lot of tow companies can't or wont deal with due to insurance and our sue happy society.

I run into the same problems with a break down in my semi and our dispatch has national fleet towing/repair accounts. Have had a little tow truck show up to tow 80,000 lbs. The guy thought he was going to tow a pickup truck. Somewhere between the call to the company and tow dispatch the person at the tow company forgot it was a big rig.

We as a society want every thing right now and done right. ME FIRST. Sometimes we are not the only call the call center gets,but we think we are.
ScottG
Nomad
Sep 02, 2018
It's hard to tell with this forum but we see posts like this every day. GS has a terrible reputation on this board and you're better off just calling around for yourself.
You wont find the negative posts about GS because they are quickly deleted.
Sam_Spade
Explorer
Sep 02, 2018
jayme wrote:
I don’t know if GS dispatchers are knowledgeable on Canadian roads and highways, but this experience has left me leary as to the safety GS Roadside Assistance.

There is something wrong with their "system" or their training.

On my one and only call to them, I gave them the name of the business I was parked behind and THE EXACT ADDRESS, yet the dispatcher somehow thought she knew better and gave the repair company a different address.

Thankfully the truck driver figured it out by himself.
MDKMDK
Explorer
Sep 02, 2018
jayme wrote:
A few weeks ago I called GS Roadside Assistance because of a blowout on an inside dual tire. I explained our problem to the dispatcher. She determined our location from our cell and we were informed that help would soon be there.

How did she determine your "location from your cell"?
Where were you, just out of curiosity? Were you east or west of Watson Lake?

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