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ford_truck_guy's avatar
Mar 07, 2014

Hmmmmmm.. Guess they don't need my money

Let me start by saying that I have been in the CW corner almost at all times , mostly because they have always done good by me.. BUT.....
Good SAMs Roadside is different...

It was time to renew our Trailer insurance and road side assistance so we made a few comparison calls.. We got a few rates and decided our last call would be Good SAMs.. I have to say , what an experience , I think the guy on the other end had a date to get to or something???? Couldn't be shorter ,, and when he gave us our price , we told him they were a bit higher then we would like.... With that he said ok - have a nice day and hung up????? Really ??? Oh well... They lost.

15 Replies

  • Thank you for the post ford truck guy. I apologize for the poor response you received during your attempt to research our products. I assure you that this is not indicative of the service we provide and it's not an acceptable way for our customers or potential customers to be treated. Please send me a private message with the phone number you called into, the number you called from, the date of your call and I will review the call and address your complaint with our call center management team. Thank you, Zach
  • kalynzoo wrote:
    End of shift, hot date, skis are in the car, who knows. But really, it would be sad if the company as a whole were to be judged by the phone guy. Bet Good Sam would have appreciated it if you had called back, asked for a manager, and remembered the name of the previous agent. But that's all history. I think, rather than holding a grudge, I personally, would call back, get a different agent, or manager, get their best offer, and then purchase whatever seems best.
    JMHO


    I beg to differ. My mother always said your known by the company you keep. They should know who they have answering calls and what kind of attitude they have. One shot is all you get from me.
  • End of shift, hot date, skis are in the car, who knows. But really, it would be sad if the company as a whole were to be judged by the phone guy. Bet Good Sam would have appreciated it if you had called back, asked for a manager, and remembered the name of the previous agent. But that's all history. I think, rather than holding a grudge, I personally, would call back, get a different agent, or manager, get their best offer, and then purchase whatever seems best.
    JMHO
  • Artum Snowbird wrote:
    I suppose once he appeared to be uninterested you might have just ended the call and called back to a different operator.

    One can never be sure why there might be bad behavior on the other end of a phone call, but why not do a recheck and be sure he got it right.

    X2 A little grace is always in order.
  • I suppose once he appeared to be uninterested you might have just ended the call and called back to a different operator.

    One can never be sure why there might be bad behavior on the other end of a phone call, but why not do a recheck and be sure he got it right.

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