Honoring mail preference requests.

Question

I am a long time GS member, and Have successfully avoided being deluged with GS related junk mail for many years now. I assumed that this was because the company honored and respected my "preferences" as noted in my member profile. A few months ago we bought a used coach from a dealer with no relationship to Camping World, or GS.In the process of shopping for our RV, we made a few small purchases, and looked at a few used Class As, at several camping worlds. Since that time we have been deluged with trash from both Camping World and GS extended service plans.
When I called to ask to have my name removed from the extended service plan mail bombing, they asked for my last name and zip code, then quickly noted that I am a member. If you know that I am a member, and that I have requested that you REFRAIN from deluging me with junk mail, why can't you respect that request? Not only is it a waste of time to send me trash that ends up unopened in the garbage can, it also angers me that I need to once again waste my time and effort to get you to stop this practice. Why is this acceptable?

ranger_smith · Answer

I know. I have the good Sam ESP, roadside assistance and am a lifetime member. I just got 2 more pieces today asking me to join Good Sam and a Quote for ESP on the RV I already have it on.

On another note I purchased something from Camping World LAST WEEK and it is in stock but has not even been shipped yet. They need to learn from AMAZON. If I purchased it from them it would be here already.

ploiselle · Answer

I just got off the phone with Good Sam. Now they are doing unsolicited follow-up telephone calls to talk about the junk mail they sent you.

As you can image, that phone call didn't go well.

Marcus, I have put up with the junk mail and junk email for years, but I will not put up with the telephone calls. If I receive any more, I will be dropping my affiliation with the local Good Sam clubs and cancelling my Good Sam membership.

Paul

wbwood · Answer

We still get a piece of mail every now and then and are life members, now elite members (for 3 years) because we bought a motorhome recently. We are GSERS platinum members, now have travel assist through the purchase, GSESP and some other things. But we get something maybe once a week and half the time that is a sales flyer. But it's no different than any other junk mail we get to include other sale flyers, coupon valu paks, credit card offers, refinance offers, and etc. 9 times out of 10, we can tell its junk and it goes in the trash.

invstr55 · Answer

Having to throw away junk is irritating but when living with mail forwarding it becomes more problematic because there are a few things that come that are important ( the coverages that we have paid for and the mag that we subscribe to ) . Having to pay for junk to be forwarded just so that I do not miss an important notice about the business that I conduct with CW is just wrong. It is time for them to stop all of these wild mailing campaigns and try to take care of business with the customers they have now before out of frustration we go elsewhere.

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Honoring mail preference requests.

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