Forum Discussion
1sandawilliams
Mar 01, 2014Explorer
RognBon wrote:Posted By wrote:
I expect their reasoning to be that you were not broken down, only stuck. Will further state that they don't pull you out of stuck places and only respond to break downs.
I know for a fact that they will pull you out if you are stuck. Had it happen to me on a narrow rural road in northern California. They dispatched a big rig tow truck and winched my coach out of a muddy ditch that I managed to get stuck in. There was no charge to me for the service. I'm not saying that everyone has had or will have the same experience as me, but I have used GSRA four times in the past with excellent results every time.
They absolutely would not agree to dispatch the truck to tow me out until I agreed to spend the additional $300.00 for the service. This I agreed to with the goodsam representative over the phone. He then relayed that to the tow company. I was in a remote area by Monticello, Utah.
About Customer Support
Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,693 PostsLatest Activity: Feb 28, 2026