In need of a tow

Question

our truck overheated and was leaking radiator fluid. We were on 101 in rural Oregon and needed a tow for our truck and trailer. After about an hour on the phone, I was advised they would locate a mobile repair technician and send him out in 2-3 hours. We were told we would have to pay $175 each way, plus repairs, even if he could not repair it. Then it would be another 3-4 hours for a tow.

We told them we would call our own tow. The tow company was there in 20 minutes and towed us to a campground and then towed our truck to the Chevy dealer, $686.23. The Chevy dealer repaired our truck and said it probably wouldn't have been repaired by a mobile tech as the truck needed to be on a hoist.

As soon as we find another tow company, we are quitting everything with Good Sam.

good_sam_care_t · Answer

Hello albifano,I apologize for the situation you have experienced with Good Sam Roadside Assistance. I would like to look into this further, if possible can you provide a good contact number in a private message and I will follow up.Thank you,EllaGood Sam Care Team

enblethen · Answer

I have not had to use the service, but was shocked at the renewal rate.
Daughter used service, was able to use local company that is my mechanic. If the shop didn't know my name it would have been different according to owner.
Not sure what I will be doing!

azdryheat · Answer

Perhaps if the Care Team spent more time investigating and fixing the poor roadside service there wouldn't be so many complaints posted. Why is it that people, on their own, can get great service from a tow service and GS can't? Needs to be looked into.

scottg · Answer

I have never subscribed to road side assistance although I do having towing coverage on my vehicles.
I could have used it once about 26 years ago and had to pay $125 for a tow.
I can still fix my own flats and figure even if I have to pay for a tow truck, 40 years of savings puts me way ahead.

ncwriter · Answer

We had an excellent and fast service last Thursday when we needed a tow. Would have hardly known where to begin finding that tow company at night with the size truck that was needed. Whatever we pay for Good Sam Roadside Assistance, it was worth every penny to see that big tow truck arrive.

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In need of a tow

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