Just a general query?

Rollnhome wrote:
To add to Rock hills explanation. The tow company has a contract. They may have contracts with several ERS, police, the local mall, etc.

They service emergencies first. After that they take calls pretty much in order.

But not all of their contracts pay as much or as quickly. So the closest and best paying calls are often given priority. The more calls they can make in any given shift and the better and faster the contractor pays them plays a big part in the response time and service.
The tow company doesn't care if you call everyday for service, they get paid no matter who calls them. However your ERS monitors your use as it does matter to their bean counters.
Some ERS companies have a reputation for slow pay or trying to negotiate service calls after the fact. These companies will have less reliable and forthright tow companies.

x2

And the complaints posted from members regarding the turn around time are the ones I find hard to understand. They are not the lone ranger out there needing a tow truck!

Yes they try to take them in order but if they have a car smashed and blocking traffic they ARE going to drag that one off first before going to a flat tire safely off the road and in a parking lot.

And the more ever increasingly recent posts complaining hysterically about how long it took them to get there for a flat tire in their DRIVEWAY at HOME? I can't even finish reading those. :R

To add to Rock hills explanation. The tow company has a contract. They may have contracts with several ERS, police, the local mall, etc. They service emergencies first. After that they take calls pretty much in order. But not all of their contracts pay as much or as quickly. So the closest and best paying calls are often given priority. The more calls they can make in any given shift and the better and faster the contractor pays them plays a big part in the response time and service.
The tow company doesn't care if you call everyday for service, they get paid no matter who calls them. However your ERS monitors your use as it does matter to their bean counters.
Some ERS companies have a reputation for slow pay or trying to negotiate service calls after the fact. These companies will have less reliable and forthright tow companies.

X2

They are on contract.

GS has the list of them. If you are stranded you will not get the closet tow. You will get the 'closet tow on contract to GS'.

Just any ole tow company is not going to even know who GS is and more importantly how they would get reimbursed after they service you for free if the 'don't have a contract' from that company.

Think about it. No tow truck company is going to give you free service and not know the company that is gong to pay them! :B:W

A tow company under contract performs the job for free and knows the company and has the paperwork on how to be reimbursed.

I drove a tow truck in my younger days, we were a AAA contractor. They came by once in 3 years for an equipment inspection, never asked for a list of driver's that I am aware of, and as long as we answered a certain percentage of calls within a given time frame they renewed the contract every year. I am not sure any of the tow companies out there could vet 100% every year. I would venture to guess they are vetted with the original contract, then inspected every few years, if then.
When it comes to RV's a lot of companies won't touch them, we did not, and the nearest truck that would was almost 75 miles away. The problem with being so far, is they have contracts in the local service area which they have to meet before they could come out to ours. I have a feeling GS and Coach-Net are the same, and the reason why some folks have awesome service, and others don't.

They are probably not responding because it is getting into an area where they would be exposing their business plans and possibly trade secrets to their competitors.
It would surely put them at a competitive disadvantage if they publicly stated they don't have a system in place to evaluate and monitor each individual towing company. Their competitors would point out that public statement while surfing around the fact they don't have a system either. Kind of like a politician saying their opponent doesn't have a viable plan to bring peace to the Middle East or lower the cost of healthcare.
Most areas of the country only have one tow company capable of handling many of today's RVs. Some areas don't have any, and that requires finding a provider who is potentially a hundred or more miles away. When there is only one, what good does vetting do?. They sure aren't going to X out the only provider even remotely capable of responding.

Whether you can vet every tow company or not is not the question.
How is the system set up. Why is it seemingly so secret?
Why no response from GSRS?

8 days posted no response!
GS reps no Answer? Is this a proprietary secret?
What is your advantage in keeping us in the dark?

i wondered about that myself. offhand i would say there is no performance monitoring or you would have heard from gs admin already.