Kuddos to GSERA
Thank you so much for the excellent service I received. On Tuesday August 12th I was traveling in northern Ontario just outside of Blind River ..... in the middle of almost nowhere. It was pouring...
Forum Discussion
We have to remember that the folks that show up at your RV are NOT GS employees. They are contractor's (provider's) that GS / Allstate do business with. Each "provider" has their own business they run. Having said that, keep in mind that there are some provider's that just don't measure up. Most (95%+) do an outstanding job when they arrive at your RV. The remaining minority give GS a bad name.
I can't imagine the chaos and stress caused when the owner of an RV calls GS dispatcher's for service. The dispatcher has to locate a local prover to take the service call. Contact that provider and send them to your RV, Sometimes the provider might be a small operation and has other customers standing in front of him waiting as well causing a backup.
During my past 12+ years with GSRA I have called them maybe 5 times. Only ONCE did I get bad service from a "provider". GSRA stepped up and made it right. They also terminated the contract between GS and the provider. GS did their job but the provider didn't.
I can't imagine the chaos and stress caused when the owner of an RV calls GS dispatcher's for service. The dispatcher has to locate a local prover to take the service call. Contact that provider and send them to your RV, Sometimes the provider might be a small operation and has other customers standing in front of him waiting as well causing a backup.
During my past 12+ years with GSRA I have called them maybe 5 times. Only ONCE did I get bad service from a "provider". GSRA stepped up and made it right. They also terminated the contract between GS and the provider. GS did their job but the provider didn't.
