Lockout assistance failure
Two nights ago we locked ourselves out of our RV. We signed up for Good Sam roadside assistance platinum after buying our 5th wheel in February. I called the assistance number that was provided an...
Forum Discussion
Hello Hank,
We sincerely apologize for the experience you had while using your Good Sam Roadside Assistance, and for your issues not reaching our team in a timely manner.
I have sent this email over to the correct leadership team to review your service call to determine what went wrong, and to ensure this does not reoccur.
We are currently making some changes to our dispatch process to make it easier and faster for our members to receive service.
I wanted to get your membership extended out 3 months, due to the trouble you encountered during your service call. Your new expiration date is now 06/01/2022.
Thank you for taking the time to make us aware of this incident, and for giving us the opportunity to make it right.
Please let me know if we can further assist!
Thank you,
Ella
Good Sam Customer Care Team
We sincerely apologize for the experience you had while using your Good Sam Roadside Assistance, and for your issues not reaching our team in a timely manner.
I have sent this email over to the correct leadership team to review your service call to determine what went wrong, and to ensure this does not reoccur.
We are currently making some changes to our dispatch process to make it easier and faster for our members to receive service.
I wanted to get your membership extended out 3 months, due to the trouble you encountered during your service call. Your new expiration date is now 06/01/2022.
Thank you for taking the time to make us aware of this incident, and for giving us the opportunity to make it right.
Please let me know if we can further assist!
Thank you,
Ella
Good Sam Customer Care Team
