I had AAA for years with no issues. even used them to tow my RV one time. Last year when AAA started charging for RV extra I looked around and found Good Sam would cover all my children also who were now drivers. I signed up for their 3 year plan. I just received a letter that my membership is cancelled as of today (2 days notice) since its 10 days from when the letter was written not from when I receive it. I called and they said my usage fell outside parameters. I asked what the parameters were and they could not give me an answer. We had 3 calls - one with the RV (not tow) and 2 our children needed help while we were out of town. Switching to Net Coah. Good Sam will never get my business or anyone else in my family for that matter - and I have a big extended family. I will make sure all social networks know about it too.

Hello Ghernandez, I apologize for the lack of notice your received regarding the cancellation of your policy. I would like to look into this. If possible, can you provide your Good Sam Roadside Assistance number in a private message and I will follow up. Thank you, Ella

Sounds like they couldn't make any money off of you.

All roadside assistance companies and most other insurance companies will cancel policies when the policy holder has an excessive amount of claims. That is how they can afford to stay in business and meet the claims needs of the rest of their paying customers.

I have never understood the need for AAA, GSRS, et al when my insurance company gives us the same, if not better service for a very nominal fee added to our premium, and yes, it covers/tows the TT as well. We have used it twice, and the service was excellent. My money says they probably even use many of the same roadside service/towing companies anyway.

westernrvparkowner wrote:All roadside assistance companies and most other insurance companies will cancel policies when the policy holder has an excessive amount of claims. That is how they can afford to stay in business and meet the claims needs of the rest of their paying customers.Agreed!But, they should give more than a 2 day notice to their customer, explain those limitations adequately in their printed material, and make their phone reps knowledgeable of them. If their own employees don't know those rules, then I bet they have never even told their customers.

Membership cancelled - fell outside unknown parameters

Good_Sam_Care_T
Explorer
May 27, 2016
Hello Ghernandez, I apologize for the lack of notice your received regarding the cancellation of your policy. I would like to look into this. If possible, can you provide your Good Sam Roadside Assistance number in a private message and I will follow up.

Thank you,
Ella
fla-gypsy
Explorer
May 27, 2016
Sounds like they couldn't make any money off of you.
westernrvparkow
Explorer
May 27, 2016
All roadside assistance companies and most other insurance companies will cancel policies when the policy holder has an excessive amount of claims. That is how they can afford to stay in business and meet the claims needs of the rest of their paying customers.
nohurry
Explorer
May 27, 2016
I have never understood the need for AAA, GSRS, et al when my insurance company gives us the same, if not better service for a very nominal fee added to our premium, and yes, it covers/tows the TT as well. We have used it twice, and the service was excellent. My money says they probably even use many of the same roadside service/towing companies anyway.
DownTheAvenue
Explorer
May 27, 2016
westernrvparkowner wrote:
All roadside assistance companies and most other insurance companies will cancel policies when the policy holder has an excessive amount of claims. That is how they can afford to stay in business and meet the claims needs of the rest of their paying customers.

Agreed!

But, they should give more than a 2 day notice to their customer, explain those limitations adequately in their printed material, and make their phone reps knowledgeable of them. If their own employees don't know those rules, then I bet they have never even told their customers.
DownTheAvenue
Explorer
May 27, 2016
Ghernandez wrote:
I had AAA for years with no issues. even used them to tow my RV one time. Last year when AAA started charging for RV extra I looked around and found Good Sam would cover all my children also who were now drivers. I signed up for their 3 year plan. I just received a letter that my membership is cancelled as of today (2 days notice) since its 10 days from when the letter was written not from when I receive it. I called and they said my usage fell outside parameters. I asked what the parameters were and they could not give me an answer. We had 3 calls - one with the RV (not tow) and 2 our children needed help while we were out of town. Switching to Net Coah. Good Sam will never get my business or anyone else in my family for that matter - and I have a big extended family. I will make sure all social networks know about it too.

Just another example of Camping World/Good Sam lack of concern and/or respect for their customer.
smokedummy
Explorer
May 27, 2016
Good Sam Care Team wrote:
Hello Ghernandez, I apologize for the lack of notice your received regarding the cancellation of your policy. I would like to look into this. If possible, can you provide your Good Sam Roadside Assistance number in a private message and I will follow up.

Thank you,
Ella

Closing the barn door after the horse has escaped.
RoyB
Explorer II
May 27, 2016
I use STATE FARM on everything here at the house... I have used STATE FARM since I was 18 years old... I used to also use AAA when I was traveling alot back in the day.

Of course I only have a small RV trailer on the road and can handle most everything myself on it road hazard wise...

If I was a RV TRAVELER I would probably need something else I imagine...

Roy Ken
msgtord
Explorer
May 27, 2016
Things to consider when looking at roadside assistance programs:

Most all use the same tow companies.

The number you call will be answered by a person that knows nothing about your location. If you don't know where your at, neither will the person your talking to.

You need to know if you need a heavy duty wrecker, medium duty, or a light duty.

Know your vehicles weight and length. This will determine the size of wrecker.

If you need a tire, know the size.

Be prepared to wait. In Arizona it's not uncommon for disabled motorists to wait a couple of hours for a heavy duty to tow a motor home. You may wait longer if your roadside assistance provider does not contract with the closest tow company.
2oldman
Explorer II
May 27, 2016
First post complaining? hmmm

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