My tire blowout experience with GS-RA
I am writing this feedback so GS-RS will greatly improve the service. Marcus- Please listen!
I had a tire blowout on Interstate 5 near LA on Friday afternoon on my class C RV. Called GS-RA using the Good Sam app on my Android phone.
The staff asked me 20 questions to get my info including my location.
The app is supposed to send the GPS location to the staff so if that does not work, what good it the app??
After I gave all the details to the staff, she transferred me to the “Tire Department”. When I got connected to the tire department they had NO information about my initial call. I had to answer the 20 questions again. What a poor system.
The person said they needed to find a local service guy and she would call me back. After 2 hours I did not receive any response so I called the tire department to get status. She said that she was still looking for a service shop and that they had heavy call volume.
I told her to get help from the other staff and finish me first before helping other newer customers. She ignored me.
I decided to google and call a local mobile tire repair shop myself and found one in 5 minutes. The shop told me they handle GS-RA but they needed a call from GS-RA to proceed.
I called the tire department at GS-RA and told her that I found a local shop. She said that if I talked price with the local shop, they would be disqualified and cannot be used! I said that is non-sense and I wanted to speak with her supervisor. After 15 minutes on hold, the supervisor told me that the local shop I found does not have the proper insurance. This sounded like bull ****. She did say however that I could submit a reimbursement document on my own to cover the service call and mileage.
I called the local shop back and they arrived promptly and completed the job properly. The repair guy said he had been doing GS-RA for many years and never heard such non-sense.
I never received ANY callbacks or text messages from GS-RA for my entire incident. Certainly the cost for the GS-RA service is less than other services, like AAA, but that is no excuse for poor service.
Overall my experience with GS-RA shows that the Process and People need to be greatly improved!
I had a tire blowout on Interstate 5 near LA on Friday afternoon on my class C RV. Called GS-RA using the Good Sam app on my Android phone.
The staff asked me 20 questions to get my info including my location.
The app is supposed to send the GPS location to the staff so if that does not work, what good it the app??
After I gave all the details to the staff, she transferred me to the “Tire Department”. When I got connected to the tire department they had NO information about my initial call. I had to answer the 20 questions again. What a poor system.
The person said they needed to find a local service guy and she would call me back. After 2 hours I did not receive any response so I called the tire department to get status. She said that she was still looking for a service shop and that they had heavy call volume.
I told her to get help from the other staff and finish me first before helping other newer customers. She ignored me.
I decided to google and call a local mobile tire repair shop myself and found one in 5 minutes. The shop told me they handle GS-RA but they needed a call from GS-RA to proceed.
I called the tire department at GS-RA and told her that I found a local shop. She said that if I talked price with the local shop, they would be disqualified and cannot be used! I said that is non-sense and I wanted to speak with her supervisor. After 15 minutes on hold, the supervisor told me that the local shop I found does not have the proper insurance. This sounded like bull ****. She did say however that I could submit a reimbursement document on my own to cover the service call and mileage.
I called the local shop back and they arrived promptly and completed the job properly. The repair guy said he had been doing GS-RA for many years and never heard such non-sense.
I never received ANY callbacks or text messages from GS-RA for my entire incident. Certainly the cost for the GS-RA service is less than other services, like AAA, but that is no excuse for poor service.
Overall my experience with GS-RA shows that the Process and People need to be greatly improved!
