Never Again
Broke down on I 81 in Carlisle PA on Wednesday. Truck, 30' 5th wheel, 2 pugs and us 2' from heavy traffic in 90 degree humidity with nowhere to walk to. Good Sam Roadside left us there for four hours....
Forum Discussion
I have never had nor used any roadside assistance program. So I have no knowledge as to if one is better than the other.
But I do know GSRA, contracts with Allstate for their vendor list. I wonder if other outfits like coach net pay the vendors more?
What I wonder is it GSRA? or the vendors they contract with that is the problem.
I would imagine, Allstate beats them up horribly on their fees. I wonder if the vendors push GSRA calls to the bottom of the list, and take care of the higher paying customers first. I can see it to extent from the vendors point of view, they may not be paid much, the customer is a one and done they will never get repeat business from them, and never a referral.
So as long as they do enough to keep GSRA sort of happy, they don't care about the customer much. It would be interesting to know how much they get beat up on their fees, and if that would explain to some extent why service can be slow.
Kind of a they get to it when they get to it thing.
But I do know GSRA, contracts with Allstate for their vendor list. I wonder if other outfits like coach net pay the vendors more?
What I wonder is it GSRA? or the vendors they contract with that is the problem.
I would imagine, Allstate beats them up horribly on their fees. I wonder if the vendors push GSRA calls to the bottom of the list, and take care of the higher paying customers first. I can see it to extent from the vendors point of view, they may not be paid much, the customer is a one and done they will never get repeat business from them, and never a referral.
So as long as they do enough to keep GSRA sort of happy, they don't care about the customer much. It would be interesting to know how much they get beat up on their fees, and if that would explain to some extent why service can be slow.
Kind of a they get to it when they get to it thing.