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tahiti16's avatar
tahiti16
Explorer
Jul 02, 2013

New member

Joined the end of May while out on the road, printed out temp cards expecting our permanent cards when we got home this last weekend. Nope no membership kit but did have an offer to join Travel Assist complete with cards that arrived within a week of signing up! So you can manage to send out offers for me to spend more money on other services but you can't supply the materials that I paid for in the same amount of time! :h Come on Marcus I understand upselling all to well but you need to deliver what I bought before starting in with more offers!:o

4 Replies

  • tahiti16,


    Thank you for the update. I'm very sorry the membership cards have not arrived as of now. I have sent you a email with a 30 day extension on your Road Service membership due to the delay. And reordered cards since you have a new expiration date.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • So Mark it will be 5 weeks tomorrow and still no package or cards!
    BTW one reason for ditching AAA, which I belonged to for 28 years, is for the membership price you cover all my vehicles, MC's, RV and cars along with me, spouse and driving child. For less than AAA for limited RV and MC coverage. AAA does have other services that are supplied but I have been using them less and less as the years go by.
  • tahiti16,
    Thank you for your time and post. After reviewing your membership I see that you enrolled on 6/6/2013. Please keep in mind it takes 3 to 4 weeks to receive your membership cards.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com

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