Forum Discussion

ggoguen's avatar
ggoguen
Explorer
Jul 31, 2018

No Assistance, repeat

I posted a comment, titled, “No Assistance”, on 6/12/18. I was contacted by Zach, and told that I would receive a full years Roadside Assistance, at no charge. I would receive new info, and cards in the mail. It has been almost 2 months, and I have received nothing. I called Roadside, today, and was told they were sent to a bad address. The clerk cited my address and it was correct. Noone ever tried to contact me in any other manner, e-mail, phone, etc. so I guess they just let it slide.I am very reluctant to rely on Roadside Assistance for any help in the future.

G A Goguen
Roadside Assistance

15 Replies

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  • ggoguen's avatar
    ggoguen
    Explorer
    Aug 01, 2018
    I did get a call, voice mail, from Zach, I returned his call, with a voice mail. No response since, they close out these negative comments quickly, as no action. I'll try to keep mine activ, but I have pretty much given up on GS Roadside as a dependable service, and will be looking into AAA, or something else.
    G A Goguen
  • ScottG's avatar
    ScottG
    Nomad
    Jul 31, 2018
    Thanks Mr. Goguen for not letting this go and updating us.
    I wonder if you'll need to update us again in two months.
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Jul 31, 2018
    Thank you for the post ggoguen. I apologize for any confusion with receiving the cards. I'm researching this and will contact you at the phone number on your account.

    Thank you,

    Zach
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Jul 31, 2018
    Hello ggoguen,

    Thank you for the follow up message, I apologize for the delay. Please allow me to look into this further.

    Thank you,
    Ella
    Good Sam Care Team

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