No reply from Action Line

UPDATE.....Action Line twice contacted the contract administrator...to no avail as they did not reply either time.

Anita and Stacey did try to help on my behalf. (OK, Marcus: give them the rest of the day off....with pay)

Update......Anita has petitioned the contract administrator and sent me a copy of her letter.

Update......My original letter 16 Sep was lost somewhere. I sent the same paperwork again, today, registered mail to GS.

I have received emails and PM from Stacy, Anita and Elizabeth..... and after my letter is reviewed they will let me know what's what.

Kudos to all three mentioned above.

We just wanted to let everyone know the best way to reach the Action Line is to email actionline@goodsamclub.com or mail your documents to Action Line P.O. Box 90020 Bowling Green, KY 42012.

You can also submit your dispute to Action Line on the Good Sam Club website at www.GoodSamClub.com/Actionline.

The Action Line is working directly with Noel regarding his dispute.


Action Line

Ron & Sandie.....been getting emails from two people at GS. They are showing a lot of interest as to what transpired.

I will certainly follow up on this for you ok? Please let me know if you need anything else at all and have a good day!

Elizabeth

Hi Elizabeth. The email said they could not locate my letter of 16 Sep. I tried to fax them this letter but it did not go thru....three times. Funny, since I faxed them this a.m. and it went thru.

I emailed they back asking for a better fax# and failing that, I would resend a LETTER, Return receipt requested.

Hello again Noel,

The Action Line individual we are working with has sent an email to you so keep an eye out for that and we look forward to being able to help. Thank you!

Elizabeth

Noel... please keep us informed of any progress you make going through rv.net.

Hope it works out for you.

Ron

Hello Noel,

Thank you for writing in and I'm sorry to hear about this. Let me work on this for you and see if I can get an update for you. Please let me know if you need anything else. Thank you and have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team