Not Able To Assist
My husband and I are still wondering why on Monday March 23rd when we called for Good Sam Roadside Assistance in Las Cruces, New Mexico we were told no one could come out to us. We were in a spot t...
Forum Discussion
Desert Captain wrote:pconroy328 wrote:catsgalore wrote:
We were in a spot that made us very uncomfortable and we could not drive our disabled RV. When I voiced these concerns I was told to call the police. This is not what we expected, that is for sure.
I have no idea what their policy is - but if I was the call center manager and you called *me* for assistance in a place that you didn't think was safe...
...I'm NOT sending someone out there either!
I'd do exactly what they did - I'd tell you that if you fear for your safety you need to call the police!
Either you are kidding and have a very sick sense of humor or you have no clue what roadside assistance is suppose to do. When you are disabled, broke down (whatever), the reason you have roadside assistance is to get help. It is a standard question by dispatchers to ask if you are in an unsafe situation. A yes answer should only move you to the top of the priority list. :S
You are correct - I have no clue about what Roadside assistance is there to do. And I do have a sick sense of humor but it stayed buried on this one.
However, color me extremely skeptical that in today's litigious society senior management would condone sending tow trucks into an area where police presence is required.
Or maybe I'm misinterpreting "unsafe"??
I'm taking that to mean fear of bodily injury.
Like they're in a bad part of town.
Like they're stripping parts off your RV while you're on the phone.
Maybe that's not what the OP meant.
